The job involves managing ongoing services for clients, ensuring contractual requirements and service level agreements are met. Service Managers collaborate with clients to agree on service improvements based on service delivery and deviations. Senior Service Delivery Managers are responsible for service quality, managing, and reporting on it. They oversee day-to-day operations to meet contractual commitments, proactively manage client relationships for high satisfaction, and ensure continuous improvements for contract continuity. SDMs work closely with others to plan client relationship strategies, focusing on cost reduction, service improvement, and new business.