BPO Operations Specialist
Job Description
- Minimum 1 year of experience in customer service
- Exceptional customer service focus
- Data-driven solutions orientation
- Adaptability in dynamic settings
- Strong organizational abilities
- Strong communication skills
- Strong interpersonal abilities
- Self-motivated attitude
- Ability to make autonomous decisions
- Quick response to challenges
- Efficiency and adaptability
We are Kaizen Gaming
Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 19 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.
We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents.
Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to Press Play on Potential?
Let's Start with the Role
As a BPO Operations Specialist, you'll be pivotal in supporting back-office functions to ensure an exceptional customer experience. Your responsibilities will include a range of critical tasks vital to the seamless operation of the business.
- Contribute to the optimization of back-office functions to ensure an outstanding customer experience;
- Manage key tasks essential for seamless business operations, including providing internal support and addressing current issues within specific areas;
- Proactively identify and resolve problems through thorough analysis and continuous improvement efforts;
- Monitor internal processes to optimize efficiency and effectiveness in delivering support services to both internal teams and customers;
- Leverage meticulous analysis and proactive problem-solving skills to enhance overall customer satisfaction and contribute to business success.
What you'll bring:
- Minimum of 1 year of experience in a related customer service role;
- Enthusiastic about delivering exceptional customer service, with a focus on data-driven solutions and adaptability to thrive in a dynamic setting;
- Strong organizational, communication, and interpersonal abilities;
- A self-motivated attitude, with the ability to make autonomous decisions, respond quickly to unexpected challenges, and demonstrate adaptability and efficiency.
