Business Analysis Manager, AI Trainer

The Business Analysis Manager – AI Trainer at Wolters Kluwer (WK) - CT Corporation supports the organization’s Artificial Intelligence capability. This role acts as the human element in AI development, collaborating with machine learning engineers, data scientists, and product teams to refine AI models, curate organizational data, and improve model accuracy. Key responsibilities include developing subject matter expertise, preparing and labeling source data, ensuring AI capabilities support business objectives, and acting as a liaison between business users and AI engineering teams.

Must Have

• Develop and leverage subject matter expertise on AI model source data sets.
• Collaborate with machine learning engineering team on preparing, refining and labeling source data.
• Collaborate with business stakeholders and analyze business needs to ensure AI capabilities support stated objectives.
• Act as the liaison between business users and AI engineering teams.
• Support development team activities, including user story creation and validation.
• Maintain high-quality, curated data to create and manage well-structured datasets for training AI models.
• Cleaning data to remove errors and duplications, structuring it into a unified format.
• Act as a quality control layer for AI interactions by reviewing, maintaining, and testing AI prompts.
• Analyze AI responses for factual accuracy and bias, providing feedback to improve prompts.
• Update training data to maintain model performance over time.
• Support system archetypes by using data labeling and model evaluation skills.
• Evaluate the AI’s performance to help AI develop skills needed to embody its designated role.
• Partner with Agentic Engineers and Data Scientists to provide corrective feedback to AI models.
• Rate AI-generated output for accuracy.
• Shape language model responses to provide human-like interactions.
• Collaborate with Content Teams to develop, refine, identify and translate source content data into objectives for the AI.
• Create and maintain documentation library of AI training processes, model improvements and metrics.
• Participate in the complete AI system development lifecycle, supporting development and testing activities.
• Support the continuous improvement of AI-generated output, performance, and model responses in the production environment.
• 7+ years of experience in Operations, Sales, Product Development, Business Analysis, Project Management or other function that shows high organization and ability to execute.
• Experience collecting, analyzing and managing large data sets.
• Understanding how enterprise platforms (ERP, CRM, workflow, and financial applications) contribute to and support business objectives.
• Participating in the software development lifecycle (e.g., Agile/SAFe, Waterfall).
• Demonstrating strong analytical and problem-solving skills.
• Collaborating across multiple internal teams (e.g., technical and business resources).
• Communicating and influencing stakeholders, building relationships, and facilitating collaboration across all levels of the organization.
• Defining strategy for project or process.
• Fostering innovative culture and solutions.
• Defining solutions to operational and technical issues (e.g., applying business modeling concepts).
• Translating business needs into creative system/process requirements.
• Initiating and implementing process improvement initiatives.
• Demonstrating project management skills.
• Demonstrating organization, time management, and multi-tasking skills.
• Demonstrating strong written and verbal communication.
• Utilizing the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Utilizing Microsoft Visio, Lucid, Miro or other diagramming tools.

Good to Have

• Bachelor’s Degree in Business, Information Technology
• Master’s Degree in Business Administration

Perks & Benefits

• Comprehensive benefits package that begins your first day of employment
• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave
• Hybrid schedule (2 days in office, 3 days remote)
• Inclusive company culture
• Global well-being program

Wolters Kluwer is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on Wolters Kluwer's market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world.

The Business Analysis Manager – AI Trainer - for CT Corporation – leverages business and technology knowledge to support the organization’s Artificial Intelligence capability. This role will act as the human element in AI development, collaborating with machine learning engineers, data scientists and product to refine AI models, curate organizational data, and improve model accuracy.

In this role, you will report to the Director, Product Management and work a hybrid schedule (2 days in office, 3 days remote).

Responsibilities

Support the development of AI systems

• Develop and leverage subject matter expertise on AI model source data sets.
• Collaborate with machine learning engineering team on preparing, refining and labeling source data.
• Collaborate with business stakeholders and analyze business needs to ensure AI capabilities support stated objectives.
• Act as the liaison between business users and AI engineering teams.
• Support development team activities, including user story creation and validation.

Create and focus on AI ‘gold’ data quality

• Maintain high-quality, curated data to create and manage well-structured datasets for training AI models – ensuring its quality and performing continuous updates.
• Cleaning data to remove errors and duplications, structuring it into a unified format, and ensuring it aligns with the organizations goals to prevent biased or unreliable model outputs.
• Act as a quality control layer for AI interactions by reviewing, maintaining, and testing AI prompts to verify our AI models generate accurate, relevant and high-quality outputs. This includes analyzing AI responses for factual accuracy and bias, providing feedback to improve prompts, and updating training data to maintain model performance over time.
• Support system archetypes by using data labeling and model evaluation skills to guide AI systems, ensuring they accurately perform tasks within a specific archetype function.
• Evaluate the AI’s performance to help AI develop skills needed to embody its designated role, whether it’s to create, analyze or simply automate.
• Partner with Agentic Engineers and Data Scientists to provide corrective feedback to AI models.
• Rate AI-generated output for accuracy.
• Shape language model responses to provide human-like interactions.
• Collaborate with Content Teams to develop, refine, identify and translate source content data into objectives for the AI.

Maintain and Fine-tune AI models

• Create and maintain documentation library of AI training processes, model improvements and metrics.
• Participate in the complete AI system development lifecycle, supporting development and testing activities.
• Support the continuous improvement of AI-generated output, performance, and model responses in the production environment.

Other Duties

• Manage time and company resources appropriately.
• Perform other duties as requested by the Director – Product Management.

Job Qualifications

Education: Bachelor’s Degree or equivalent.

Preferred: Bachelor’s Degree in Business, Information Technology or Master’s Degree in Business Administration.

Experience: 7+ years of experience in Operations, Sales, Product Development, Business Analysis, Project Management or other function that shows high organization and ability to execute.

• Collecting, analyzing and managing large data sets.
• Understanding how enterprise platforms (ERP, CRM, workflow, and financial applications) contribute to and support business objectives.
• Participating in the software development lifecycle (e.g., Agile/SAFe, Waterfall).
• Demonstrating strong analytical and problem-solving skills.
• Collaborating across multiple internal teams (e.g., technical and business resources).
• Communicating and influencing stakeholders, building relationships, and facilitating collaboration across all levels of the organization.
• Defining strategy for project or process.
• Fostering innovative culture and solutions.
• Defining solutions to operational and technical issues (e.g., applying business modeling concepts).
• Translating business needs into creative system/process requirements.
• Initiating and implementing process improvement initiatives.
• Demonstrating project management skills.
• Demonstrating organization, time management, and multi-tasking skills.
• Demonstrating strong written and verbal communication.
• Utilizing the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Utilizing Microsoft Visio, Lucid, Miro or other diagramming tools.
• #LI-Hybrid

Benefits:

A comprehensive benefits package that begins your first day of employment. Additional Information: offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html

Diversity Matters:

Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $121,350 - $170,050

Be the Difference

If making a difference matters to you, then you matter to us.

Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day.

We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world.

You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.

About Wolters Kluwer

Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide.

Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time.

Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers.

We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide.

For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn.

Tips & Tricks - Resumes

Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume.

Building Diverse Teams

As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work.

We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion.

This principle is ingrained in our company values and articulated in our Code of Business Ethics.

Our Global Well-being Program

At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous.

In 2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program.

Equal Opportunity Employer

To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions.

All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.

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