Business Analyst

About Us 

Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

Why We Do What We Do 

In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.

Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture. 

Position Overview

Job Summary:

We are looking for a detail-oriented and analytical Business Analyst to join our team. The ideal candidate will work closely with stakeholders across departments to gather, document, and analyze business requirements, identify improvement opportunities, and help deliver data-driven solutions that align with organizational goals.

Key Responsibilities:

• Collaborate with stakeholders to understand business needs and objectives.

• Gather, analyze, and document business requirements, workflows, and processes.

• Translate business requirements into functional specifications for technical teams.

• Identify areas for improvement and propose innovative solutions or enhancements.

• Work with cross-functional teams including Product, Engineering, Operations, and QA to ensure successful implementation of solutions.

• Support user acceptance testing (UAT) and training efforts.

• Create reports, dashboards, and visualizations to communicate findings and track progress.

• Monitor project timelines, risks, and issues, and provide regular updates to stakeholders.

• Ensure solutions meet business objectives and regulatory standards.

Required Qualifications:

• Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field.

• 2–5 years of experience as a Business Analyst or in a related analytical role.

• Strong analytical and problem-solving skills.

• Excellent communication and interpersonal skills.

• Proficiency with tools such as Microsoft Excel, PowerPoint, Visio, JIRA, or Confluence.

• Familiarity with Agile/Scrum methodologies.