Business Operations Analyst

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

"Our Business Operations team plays a critical role in supporting the Sales organization while driving business growth and operational excellence. At FICO, we’re committed to developing talent and fostering an inclusive culture where everyone can thrive. We value diverse perspectives and actively seek candidates who bring unique experiences and viewpoints to our team. With mentorship from an experienced team and opportunities for professional development, you’ll have the tools to grow your career while shaping the future of our business." - Business Operations, Sr. Manager

What You'll Contribute

• Provide business operations support for the North America Sales organization, partnering with teams across Sales, Marketing, Finance, Legal, and Product.
• Leverage Salesforce and knowledge of sales processes to address business challenges and drive efficiency.
• Support quarterly sales cadences and enablement programs that help Sales perform at their best.
• Create, analyze, and visualize reports and dashboards that inform business performance.
• Identify pipeline trends, promote data accuracy and progression, and learn to apply frameworks like MEDDPICC through training.
• Contribute to the strategic design of annual goals and KPIs to help Sales achieve corporate objectives.
• Participate in go-to-market planning and execution.
• Prepare executive-level presentations and reporting materials.
• Take on ad hoc and strategic projects led by Business Operations leadership.

What We're Seeking

• 1–3 years of experience in business operations, sales support, finance, or a related field — ideally within a software or SaaS company.
• A proactive attitude and a desire to exceed expectations.
• A growth mindset and willingness to learn.
• A team player with the ability to collaborate effectively and earn trust across the organization.
• Professionalism and urgency when operating in a fast-paced, high-volume, and evolving environment.
• Strong critical thinking skills with the ability to spot trends, promote accuracy, and support data-driven decision-making.
• Excellent verbal and written communication skills, adaptable for audiences at all levels.
• Proficiency with Microsoft Office, especially in creating executive-facing presentations and documentation.
• Advanced Excel skills, including formulas, pivot tables, queries, and macros; experience with tools like Salesforce, Tableau, and Snowflake is a plus.
• A genuine interest in pursuing a career in business operations.

Our Offer To You

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.

• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences

• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.

• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

• The targeted base pay range for this role is: $70,000 to $110,000 with this range reflecting differences in candidate knowledge, skills and experience.
   

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Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics.  You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide:

•    Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.

•    Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.

•    Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career.  Join FICO and help change the way business thinks!

Learn more about how you can fulfil your potential at www.fico.com/Careers

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy