Community Development Manager/Sr. Manager

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

“We are seeking an experienced Community Development Manager to lead and grow our thriving developer community. This role will be critical to shaping the future growth and expansion of our developer ecosystem. This position combines strategic community building with hands-on engagement to foster meaningful relationships between developers, drive product adoption, and create valuable experiences that support our community members' success.” – Sr Director, Demand Generation

What You'll Contribute

• Build and implement growth strategies that drive developer engagement, community membership, and platform adoption through targeted initiatives and outreach programs.
• Track and analyze engagement metrics to measure community health, identify expansion opportunities, and optimize programs based on performance data.
• Develop community roadmaps that align developer initiatives with product launches and business priorities while supporting sustainable growth.
• Partner with product, engineering, and marketing teams to ensure developer insights and community feedback directly influence product decisions and roadmap planning.
• Execute developer programs including technical events, hackathons, workshops, and webinars that showcase platform capabilities and build developer skills.
• Oversee community platforms to foster productive discussions, moderate content, and maintain environments that encourage collaboration and knowledge sharing.
• Produce content such as tutorials, implementation guides, best practices, and developer resources that accelerate onboarding and adoption.
• Serve as primary developer advocate, providing technical guidance to community members while representing their needs and feedback in internal strategic discussions.
• Recruit and mentor community champions and active contributors who can amplify reach and provide peer-to-peer support to other developers.
• Develop and present quarterly community strategies to executive stakeholders, including competitive analysis, growth projections, resource requirements, and ROI justification for community investments
• Navigate competing priorities across business units, translating community insights into actionable recommendations for product roadmaps, sales strategies, and customer success initiatives while maintaining developer-first advocacy
• Coordinate feedback collection and feature request processes, working with product teams to prioritize improvements and communicate updates to the community.

What We're Seeking

• 5+ years of progressive experience in community management, developer relations, or customer-facing technical roles within software technology, B2B, or fintech environments with demonstrated impact on community growth and engagement (eg. community growth rates, engagement scores, developer retention, event attendance, content engagement, and contribution to product adoption/revenue).
• Experience managing cross-functional programs, or complex developer community initiatives with measurable outcomes in engagement, growth, or adoption metrics.
• Proven experience in event management and community operations with expertise in strategic developer engagement initiatives, platform editorial calendar management, and creating technical content that drives user adoption and community growth.
• Demonstrated ability to both architect comprehensive community strategies and execute hands-on tactical initiatives, with examples of personally driving programs from concept to measurable results while managing strategic oversight
• Strong background in cross-functional collaboration with product, sales, customer success, and product marketing teams to design and execute comprehensive developer training programs and optimize user onboarding experiences.
• Technical aptitude with comprehensive understanding of software development lifecycle and hands-on familiarity with developer tools, API ecosystems, SDK implementations, and technical documentation creation.
• Proficient with community management platforms (Discord, Slack, Discourse), analytics tools (Mixpanel, Google Analytics), and engagement measurement systems.
• Knowledge of programming fundamentals in one or more languages (Python, JavaScript, Go, etc.) with confidence participating in technical discussions.
• Familiarity with developer workflow tools including GitHub, Stack Overflow, GitLab, JIRA, and collaborative development environments.
• Track record of success building, scaling, and nurturing developer or technical communities from inception to maturity with quantifiable growth metrics.
• Active participation in open-source ecosystems with understanding of contribution workflows, maintainer dynamics, and community governance models.
• Proven success/ability to navigate complex stakeholder environments, including experience influencing without authority across product, engineering, sales, customer success, and executive teams to align community initiatives with broader business objectives.
• Exceptional communication abilities in translating complex technical concepts into accessible content for diverse audiences and stakeholders.
• Analytics-driven mindset with experience designing KPI frameworks, measuring metrics, and using data insights to optimize engagement strategies.

Our Offer To You

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
• The targeted base pay range for this role is: $81,000 to $127,000 with this range reflecting differences in candidate knowledge, skills and experience.

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Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics. You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide:

• Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.
• Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.
• Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks!

Learn more about how you can fulfil your potential at www.fico.com/Careers

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy