This role focuses on leveraging the CVENT platform to manage event registration, housing, and reporting for congresses. The CVENT Data and Specialist ensures accurate data collection, reporting, and analytics to provide actionable insights. They also troubleshoot technical issues, optimize workflows within the platform, and ensure all data aligns with client’s compliance and privacy standards and provides event registration services as a member of our Meeting & Events Team. This role will build event registration websites in an innovative way, reflecting a customer-obsessed and operational transformative approach. In addition to that, consistently deliver exceptional customer service by fostering an environment of hospitality for clients, customers and colleagues. Includes configuring the right system features and functionality to allow a smooth attendee registration process, designing a pleasing ‘look and feel’ using branded assets and templates, and enabling integration with other relevant systems.

Must Have

• Manage event registration, housing, and reporting using CVENT.
• Ensure accurate data collection, reporting, and analytics.
• Troubleshoot technical issues and optimize workflows in CVENT.
• Build innovative event registration websites.
• Consult with event owners on website functionality and requirements.
• Create Cvent attendee registration sites.
• Create Cvent attendee communications.
• Manage distribution of system-generated emails.
• Create standard and custom event reports.
• Manage integration of registrant data with other systems.
• Minimum two years' experience in Cvent event registration.
• Expert in HTML/CSS, JavaScript, Flash.
• Proficient in Adobe Creative Suite (Photoshop, Illustrator, InDesign).
• Cvent certifications in Event Management, Virtual, or Hybrid events.
• Strong customer service and communication skills.
• Strong Microsoft Office skills.
• Experience in event planning or attendee management.

Good to Have

• Self-starter for continued education on technology
• Ability to work independently

Perks & Benefits

• Flexible benefits (health and welfare insurance plans, retirement programs, parental leave, adoption assistance, wellbeing resources)
• Travel perks (deals on flights, hotels, cruises, car rentals)
• Learning and development (access to over 20,000 courses, leadership courses, internal job openings)
• Inclusion Groups

Cvent and Data Specialist

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

This role focuses on leveraging the CVENT platform to manage event registration, housing, and reporting for congresses. The CVENT Data and Specialist ensures accurate data collection, reporting, and analytics to provide actionable insights. They also troubleshoot technical issues, optimize workflows within the platform, and ensure all data aligns with client’s compliance and privacy standards and provides event registration services as a member of our Meeting & Events Team.

This role will build event registration websites in an innovative way, reflecting a customer-obsessed and operational transformative approach. In addition to that, consistently deliver exceptional customer service by fostering an environment of hospitality for clients, customers and colleagues. Includes configuring the right system features and functionality to allow a smooth attendee registration process, designing a pleasing ‘look and feel’ using branded assets and templates, and enabling integration with other relevant systems.

What You'll Do:

• Uses technology to manage or support the attendee registration process
• Consults with event owners via live calls and email on website functionality, event registration requirements, and branding/design features to ensure a smooth attendee registration experience
• Creates Cvent attendee registration sites in meeting technology (Cvent), per customer requirements
• Follows team processes and standard operating procedures
• Creates Cvent attendee communications using templates and customer-provided content (i.e. invitations, event reminders, know before you go, waitlists, etc.)
• Manages distribution of system-generated emails to invitees and registrants
• Completes website pre-launch checklist
• Tests site for misspellings, errors, and registration flow, prior to event owner testing
• Reviews site with event owners via live call to make real-time edits before event owner testing
• Collaborates with event owners on any site changes
• Creates standard and custom event reports
• Creates and launches post-event attendee surveys and provide survey reporting, as needed
• Manages integration of registrant data with other relevant systems
• Records time supported on events for accurate reporting and billing
• Interacts with Cvent Tech Support and Help Community to troubleshoot issues, as needed
• Participates in team and tech super user communities to share best practices, lessons learned, examples of successful event registration, recommended training modules, etc.
• Maintains proficiency on Cvent registration tools through regular training, as required

What We're Looking For:

• Bachelor’s degree or equivalent
• Minimum two (2) years’ experience working in the Cvent event registration system
• Expert experience in HTML/CSS, JavaScript, Flash
• Adobe Creative Suite (specifically Photoshop, Illustrator, InDesign)
• Cvent certifications in Event Management, Virtual and/or Hybrid events
• Strong customer-service / communication skills
• Strong Microsoft Office skills and adept to working with new technology
• Experience in event planning or attendee management
• Self-starter for continued education on technology; ability to work independent

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

For Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!