Business Operations Specialist - [Hiring for people with disabilities]

Salesforce is seeking a Business Operations Specialist to ensure the smooth operation of the Sales organization. This role focuses on content localization, multilingual communication support, and critical data analysis to maintain operational efficiency and enhance service quality for global customers. The ideal candidate will be proficient in Korean and English, with Japanese proficiency being a strong plus, and will contribute to Salesforce's mission as the #1 AI CRM.

Must Have

• Localize internal/external materials, delivery content, and website resources for cultural appropriateness and comprehensibility.
• Conduct regular reviews and make proactive improvements to localized content quality.
• Facilitate multilingual communication support for internal and external meetings, presentations, and official documentation.
• Collect, organize, and analyze data relevant to business KPIs and performance.
• Support the creation of key reports and dashboards for strategic decision-making.
• Provide broad operational assistance for daily team activities, including tool operation, drafting documentation, and organizing resources.
• Minimum of 2 years of professional work experience.
• Business-level proficiency (reading, writing, speaking, translation, and interpretation) in Korean and English.
• Foundational skills in Google Workspace (Docs, Sheets, Slides) and Microsoft Office (Word, Excel, PowerPoint).
• Experience creating formal business documents (e.g., external correspondence, meeting minutes, reports).
• Proven experience in data processing and editing using advanced spreadsheet functions (e.g., VLOOKUP, SUMIF, COUNTIF) and Pivot Tables.
• Proven ability to execute tasks with high accuracy and meticulous attention to detail.
• Demonstrated ability to work effectively and cooperatively as part of a team.
• Self-directed learner with a strong eagerness to acquire new tools and technical skills.
• Experience processing data with accuracy, demonstrating an understanding of data organization principles.

Good to Have

• Professional work experience within the IT industry and a global company.
• Prior experience using Salesforce products (Service Cloud, Tableau, Slack, etc.).
• Business-level proficiency (reading, writing, speaking, translation, and interpretation) in Japanese.

This recruitment is for those with a disability registration card.

The Business Operations Specialist will ensure the smooth and effective operation of the Sales organization by focusing on content localization, multilingual communication support, and critical data analysis. This role is essential for maintaining operational efficiency and enhancing the quality of service delivered to our global customer base.

The ideal candidate must be proficient in Korean and English, with proficiency in Japanese being a strong plus.

Key Responsibilities:

As a Business Operations Specialist, you will primarily be responsible for the following areas:

Content Localization and Quality Assurance

• Localize our internal/external materials, delivery content, and website resources to ensure they are culturally appropriate and easily comprehensible for local customers.
• Conduct regular reviews and make proactive improvements to maintain and elevate the quality of all localized content.

Multilingual Communication and Collaboration

• Facilitate multilingual communication support for internal and external meetings, presentations, and official documentation.
• Ensure effective and seamless communication between internal teams and external stakeholders across various regions.

Data Management and Reporting

• Collect, organize, and analyze various data points relevant to business Key Performance Indicators (KPIs) and performance.
• Support the creation of key reports and dashboards used for strategic decision-making.

General Operations Support

• Provide broad operational assistance for our team's daily activities.
• Flexibly address team needs, including operating related tools and systems, drafting necessary documentation, and organizing materials and resources.

Required qualifications:

• Experience: Minimum of 2 years of professional work experience.
• Language Proficiency: Business-level proficiency (reading, writing, speaking, translation, and interpretation) in Korean and English.
• Technical Skills: Foundational skills in business applications, including Google Workspace (Docs, Sheets, Slides) and Microsoft Office (Word, Excel, PowerPoint).
• Documentation: Experience creating formal business documents (e.g., external correspondence, meeting minutes, reports).
• Data Handling: Proven experience in data processing and editing using advanced spreadsheet functions (e.g., VLOOKUP, SUMIF, COUNTIF) and Pivot Tables.
• Attention to Detail: Proven ability to execute tasks with high accuracy and meticulous attention to detail.
• Collaboration: A demonstrated ability to work effectively and cooperatively as part of a team.
• Growth Mindset: Self-directed learner with a strong eagerness to acquire new tools and technical skills.
• Data Competency: Experience processing data with accuracy, demonstrating an understanding of data organization principles.

Preferred qualifications:

• Professional work experience within the IT industry and the global company.
• Prior experience using Salesforce products (Service Cloud, Tableau, Slack, etc.).
• Language Proficiency: Business-level proficiency (reading, writing, speaking, translation, and interpretation) in Japanese.

Working conditions:

• This role offers a flexible work arrangement, allowing you to work remotely or from our office.
• You must be able to work independently and proactively while maintaining strong cooperation with team members in a remote setting. Information exchange will primarily occur through Slack and Google Meet web conferences.