Operations & Support Service

T-Systems ICT India Pvt. Ltd. is seeking an Operations & Support Service professional. The role requires 3-6 years of experience, focusing on German gPMO, service delivery improvement using STRIVE gPMO KPIs, and professional meeting conduct. Candidates must possess ITIL Foundation, PM Foundation, strong communication skills in German (C1) and English (C1), and a solution-finding approach for new demands and issues. The position involves stakeholder management, teamwork, adaptability, and taking ownership of project-specific service execution.

Must Have

• 3 to 6 years of experience
• Ability to conduct training
• PAP Representation for all Services (if responsible)
• Must have a solution finding approach for new demands and new issues
• ITIL Foundation certification
• Follow STRIVE gPMO KPIs for service delivery improvement
• PM Foundation certification
• Conduct meetings professionally, adhering to Golden Meeting Rules
• Knowledge and application of STRIVE process
• Proficiency in Complaint Ticket Process
• Take responsibility for project-specific service execution
• Support basics of stakeholder management
• Fluent German (C1 Level)
• Fluent English (C1 Level)
• Good communication skills
• Active participation in discussions
• Effective communication in tickets
• Ability to work in a team
• Adaptability
• Marketing of services
• Takes ownership and is self-motivated

Company Description

T-Systems Information and Communication Technology India Private Limited (T-Systems ICT India Pvt. Ltd.) is a proud recipient of the prestigious Great Place To Work® Certification™. As a wholly owned subsidiary of T-Systems International GmbH, T-Systems India operates across Pune, Bangalore, and Nagpur, boasting a dedicated team of 3500+ employees providing services to group customers. T-Systems offers integrated end-to-end IT solutions, driving the digital transformation of companies in all industries, including automotive, manufacturing, logistics, and transportation, as well as healthcare and the public sector. T-Systems develops vertical, company-specific software solutions for these sectors. T-Systems International GmbH is an information technology and digital transformation company with a presence in over 20 countries and a revenue of more than €4 billion. T-Systems is a world-leading provider of digital services and has over 20 years of experience in the transformation and management of IT systems. As a subsidiary of Deutsche Telekom and a market leader in Germany, T-Systems International offers secure, integrated information technology and digital solutions from a single source.

Job Description

• German gPMO
• Experience 3 to 6 years Ability to conduct a training Only if responsible or PAP Representation for all
• Services Must have a solution finding approach for new demands and new issue ITIL Foundation
• Follow STRIVE gPMO KPIs for improvement of the service delivery PM Foundation Conducting meetings professionally Golden Meeting Rules STRIVE process should be known and should be used Complaint Ticket Process Take responsibility of the project specific service execution Delegation
• Support Basics of stakeholder management Soft skills Speaks fluently
• German English C1 Level awareness Good communication skills Active in discussions
• Communication in tickets Team Work Adaptability Marketing of services Takes ownership and self motivated

Additional Information

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Job Location

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