Business & Partner Operations Manager

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it's like working at Monzo ✨

Monzo is a leading financial technology company, with over 8 million customers, committed to providing modern banking solutions. In the last few years, we’ve built a banking app that our customers love – with extremely high daily engagement, an industry leading net promoter score, and award-winning customer support. Today we are the 7th largest bank in the UK and we’ve raised over $1 billion from CapitalG, YCombinator, Stripe, Coatue, Eric Schmidt, Mike Moritz, and others – most recently at a $5 billion valuation lead. 

We were founded to make money work for everyone. With that in mind, Monzo is investing to accelerate our US expansion. We’re a small team operating like an early stage startup in the US but with the financial, operational, and engineering platform muscle of a larger company. We’re focused on building an amazing US product, shipping and iterating quickly, and deepening our product market fit. We’re looking for highly driven, enterprising people to help us achieve our mission and bring the Monzo magic to the US.

The Role

We're looking for a proactive and experienced Business and Partner Operations Manager to join our growing team. In this role, you'll be at the heart of our operations, ensuring everything runs smoothly, both internally and with our incredible partners. Think of yourself as the central connector, optimizing how we work and nurturing the relationships that help us deliver our products and services seamlessly. You'll get to identify opportunities, solve problems, and implement solutions that genuinely move the needle for our business and our customers.

What you’ll be working on:

• Manage Partnerships: You'll oversee the full journey of our partner relationships, from their initial onboarding and integration to ongoing support and performance reviews.
• Partner Bank: Serve as the primary point of contact for all issues touching our Sponsor Bank, and own the resolution of these issues, including prioritizing, problem solving, seeking alignment internally and externally 
• Strategic Initiatives: You'll dive into our current processes – from how customers onboard to how transactions are handled – and find ways to make them even better, more efficient, and more compliant.
• Payment Operations: Leverage data to troubleshoot payment issues and implement solutions to optimize efficiency and performance.
• Reporting & Analysis: You'll create clear reports and dashboards, turning data into actionable insights that help our leadership make informed decisions.
• Cross-functional collaboration: Partner with technical and non-technical stakeholders to launch new products, develop Bank approval plans, and build new processes to optimize our partnerships

You should apply if: 

• You have experience managing Fintech partnerships and business operations
• You are SQL proficient, analytical and make data driven decisions 
• You love solving complex problems and have a track record of managing performance and SLAs
• You have built strong relationships and collaborate with partners to reach alignment and resolve issues
• You can drive clarity amidst ambiguity and focus on the things that matter
• You are organized and have managed complex projects with multiple stakeholders
• You are familiar with regulations and compliance requirements within consumer banking

The Interview Process:

Our interview process involves four main stages: 

• Recruiter Call (30mins)
• Initial Call (30 mins)
• Take Home Task (to be completed within 7 days)
• x3 final interviews via Google Meet (45 mins each)

Our average process takes around 2-3 weeks but we will always work around your availability. 

You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions or want to talk through reasonable adjustments ahead of or during application please us at any point on core-hiring@monzo.com

What’s in it for you:

💰 $136,000 - $175,000 + Equity

📍 This role will be based out of our downtown San Francisco office

⏰ We have a hybrid working schedule, and offer flexibility and trust you to work enough hours to do your job well, at times that suit you and your team

📚 Learning budget of $1,500 a year for books, training courses and conferences

➕And much more, see our full list of benefits here

#LI-San Francisco

#LI-EL1

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊