THE OPPORTUNITY

Title: Business Process Analyst

Location: UK (with occasional UK and European travel requirements)

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.

Job summary:

Iron Mountain is seeking a high-calibre Business Process Analyst to join our team, reporting directly to the Managing Director of Warehousing & Logistics Europe. This is a critical role responsible for defining, optimising, and overseeing end-to-end processes within our Warehouse & Logistics business unit.

You will ensure all processes align with our business goals and customer expectations. Your work will be crucial in continuously improving our operations to drive cost savings, efficiency, and service excellence across our expanding European footprint in contract logistics and on-demand storage.

Your role in our mission:

• Own and manage end-to-end business processes for warehousing, transportation, and order fulfilment.
• Define process standards, KPIs, and service level agreements (SLAs).
• Act as the primary liaison between internal stakeholders to ensure alignment on operational goals and performance.
• Monitor 3PL performance, identify areas for improvement, and lead root cause analysis.
• Support or lead transition and migration projects for new customer and partner onboarding.
• Ensure compliance with all regulatory, safety, and quality standards.
• Drive continuous improvement initiatives using methodologies such as Lean or Six Sigma.
• Partner with IT and business teams to optimise logistics systems (WMS, TMS, ERP).
• Ensure data accuracy and reporting transparency across all KPIs.
• Manage and communicate the business impacts of any process changes or disruptions.

Valued skills and experience:

• Education: A Bachelor's degree in Supply Chain, Logistics, Business, or a related field.
• Experience: Demonstrated experience in logistics, supply chain, or process ownership roles.
• Skills & Knowledge:
• Strong knowledge of 3PL operations, contracts, and performance management.
• Experience working with WMS, TMS, and ERP systems.
• Proven ability to analyse data, map processes, and drive continuous improvement.
• Excellent stakeholder management and communication skills.
• Key Competencies:
• Strategic thinking and problem-solving.
• Process design and optimisation.
• Vendor and stakeholder management.
• Analytical and data-driven decision-making.
• Change management.
• Leadership and collaboration.

If you are a proactive and strategic process owner with a passion for logistics and a track record of driving operational excellence, we encourage you to apply.

Discover what awaits you

• Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.
• Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.
• Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.
• Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.
• Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)
• Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role).
• Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.
• Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.
• Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.

Category: Technology