C2C Dispute Management Process Expert

1 Week ago • All levels

Job Summary

Job Description

The Dispute Management Process Expert role, based in the BSv organization, leverages knowledge of Dispute Management. They participate in or lead the achievement of service levels and key measurement targets of the team. They deliver a high-quality and cost-effective service to drive business outcomes, ensuring customer-focused and compliant services. The role involves adopting frictionless finance, processes, technologies, and methodologies for innovation and process improvements. Responsibilities also include collecting proofs of dispute validity and initiating resolving actions.

Job Details

Job Description

Role based in BSv organisation. Leveraging deepening knowledge of Dispute Management, The Dispute Management Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their deepening domain expertise means they collect the proofs of dispute validity and initiates resolving actions as appropriate

Job Description - Grade Specific

Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity

Skills (competencies)

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About The Company

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 350,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.


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