Job Description
The Dispute Management Process Expert role, based in the BSv organization, leverages knowledge of Dispute Management. They participate in or lead the achievement of service levels and key measurement targets of the team. They deliver a high-quality and cost-effective service to drive business outcomes, ensuring customer-focused and compliant services. The role involves adopting frictionless finance, processes, technologies, and methodologies for innovation and process improvements. Responsibilities also include collecting proofs of dispute validity and initiating resolving actions.
Job Description
Role based in BSv organisation. Leveraging deepening knowledge of Dispute Management, The Dispute Management Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their deepening domain expertise means they collect the proofs of dispute validity and initiates resolving actions as appropriate
Job Description - Grade Specific
Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity
Skills (competencies)
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