Chief of Staff - Enterprise General Manager (GM)

Coursera was launched in 2012 by two Stanford Computer Science professors, Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 162 million registered learners as of September 30, 2024.

Coursera partners with over 350 leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, Guided Projects, and bachelor’s and master’s degrees. Institutions around the world use Coursera to upskill and reskill their employees, citizens, and students in fields such as data science, technology, and business. Coursera became a B Corp in February 2021.

Join us in our mission to create a world where anyone, anywhere can transform their life through access to education. We're seeking talented individuals who share our passion and drive to revolutionize the way the world learns.

We at Coursera are committed to building a globally diverse team and are thrilled to extend employment opportunities to individuals in any country where we have a legal entity. We require candidates to possess eligible working rights and have a compatible timezone overlap with their team to facilitate seamless collaboration. 

Coursera has a commitment to enabling flexibility and workspace choices for employees. Our interviews and onboarding are entirely virtual, providing a smooth and efficient experience for our candidates. As an employee, we enable you to select your main way of working, whether it's from home, one of our offices or hubs, or a co-working space near you.

Job description

We are looking for a Chief of Staff - Enterprise GM to join our team. 

At Coursera, we work in a highly dynamic industry, and we’ve experienced significant growth and change in the last few years. As we enter the next phase of our evolution - focused on driving business results and continued growth through rigour and efficiency - we need a highly qualified Chief of Staff to work closely with our executive team. From day one, the Chief of Staff will have an immediate impact on our ability to focus on the right work, streamlining alignment and commitment, overseeing resource allocation and budgeting, and communicating objectives between departments. The ideal candidate will have proven experience in a business management role, with a special focus on executive-level advising and interdepartmental collaboration.   

Objectives of this role

• Enable the Enterprise Org to Measure > Monitor > Manage the business through key operational rhythms
• Drive alignment within the Enterprise GM’s leadership team to (a) understand business growth goals, (b) map goals to clear functional action plans, (c) capture XFN commitment and resource allocation to those plans, (d) measure and report out on progress ongoing, raising risks and opportunities to adjust along the way
• Oversee strategic business initiatives and transformational efforts from development through successful execution under the guidance of senior leadership and departmental heads
• Support executives in decision-making, program management, and initiative implementation, ensuring constant connection to bigger picture strategy throughout all execution
• Review and advise on improvements to talent and org structure, supporting ability to execute on commitments and employee engagement

Responsibilities

• Manage and continuously improve the Enterprise Org operating rhythm - specifically via key performance indicators (KPIs) and objectives and key results (OKRs)
• Partner with executive-enabling function - People, Finance, Administration - to drive GM’s strategic change and improvement initiatives org-wide
• Drive the strategic and operational planning system and cadence for the Enterprise organization, defining and continuously improving systems and processes that enable the GM to effectively and efficiently manage their large team with ongoing visibility into results and impact
• Develop analysis-based narratives that describe the state of the business and help executives, Board of Directors, and other senior leaders understand risks and opportunities; create polished supporting artifacts to drive these discussions
• Oversee a portfolio of strategic innovation projects, structuring and driving to completion complex, ambiguous initiatives, steering large, cross-functional projects, and building consensus with senior leadership across the organization
• Facilitate strategic meetings, ensuring alignment and clarity on objectives, and drive follow-through on action items; represent the GM in certain cross-functional meetings and projects, advocating for their priorities and ensuring alignment with overall company strategy
• Improve communication and collaboration across departments such as Finance, Revenue Segments, Content, Product, Marketing, and more
• Build and develop relationships with the GM’s direct reports and other individuals in critical roles - providing an unbiased ear - to understand the need and opportunities in existing ways of working and helping define new strategies to address

Required qualifications

• 8+ years in a business or executive management role
• Demonstrated senior leadership experience driving results in a B2B, preferably SaaS, revenue organization - e.g. Revenue Operations, Sales, GTM
• In-depth experience defining, measuring, analyzing SaaS metrics and P&Ls
• Extremely versatile, dedicated to efficient productivity
• Experience defining, planning, and driving top-level strategic initiatives
• Excellent communicator in written and verbal form
• Demonstrated experience organizing and directing multiple teams and departments
• Proven track record of data-driven approach to complex decision-making

Preferred qualifications

• Master’s degree in Business Administration or similar field
• Experience with data analysis
• Experience with budget management
• Consulting experience with a focus on operations management
• Proven success in a project management role
• Nimble business mind with a focus on developing creative solutions
• Strong project reporting skills, with a focus on interdepartmental communication

   

• If this opportunity interests you, you might like these courses on Coursera:

  • Business Strategy
  • Influencing People
  
  

  Compensation:

  Coursera offers competitive pay and equitable compensation practices. Our job titles may span more than one career level. The targeted hiring base salary range for this role is between $170,000 and $194,000. The actual base pay is dependent upon many factors, including but not limited to: prior work experiences, training/education, transferable skills, business needs, and geographical location. The base pay range is subject to change and may be modified in the future. This role may also be eligible for variable pay, equity, and benefits. 

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