Client Executive - Consumer & Commercial

We are seeking a talented individual to join our Consumer & Commercial team at Marsh McLennan. This role will be based in Cape Town, hybrid and has a requirement of working at least three days a week in the office.

We will count on you to:

• Daily interaction with Sales Professionals / Insurers / Administrators / Clients regarding claims, underwriting and renewals
• Ensure claims, underwriting and technical delivery standards are implemented and maintained
• Ensure renewals is done timeously and agreed with Insurers within 60 days in advance
• Ensure claims rejection is fair and in accordance with scope of cover
• Facilitate the Audit process to ensure all gaps for risk is mitigated i.e adhere to CE and CFP Principles
• Financial reporting (Budget and forecasting)
• Responsible for Financial aspects, facilitation of the allocation of commissions with Finance to ensure accurate and timeous allocation. Generate statements and resolution of com queries
• New and Expanded Business: Participate effectively in cross selling / upselling initiatives to assist the Team of Professionals to meet new / expanded sales targets and Retention of clients
• Effective Retention of clients by building relationships, ensuring sla’s are maintained and prompt resolution of escalations
• Keep abreast with the local insurance markets.
• Fostering of sound working relationships with other functional business units, Insurers, administrators and Sales
• Adhere to all Marsh compliance policies, business practices and training requirements
• Client Portfolio is managed effectively

What you need to have:

• Minimum 5-year appropriate experience in the commercial client service environment
• Minimum 2 years’ experience in Specialist markets i.e Specialist liability, D & O, Cyber,
• Relevant formal qualification
• Must have RE 5, CPD as per requirement & Must be FAIS compliant as per DOFA
• Excel, word and power point
• Commercial Insurance Brokerage experience
• Must have a valid driver’s licence and reliable transportation

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are also committed to providing reasonable support to any candidate with a disability to allow them to fully participate in the recruitment process. We welcome candidates to contact us at reasonableaccommodations@mmc.com to discuss any specific needs.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.