Client Implementation Manager

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Implementation Management Office (IMO) is responsible for managing the resourcing, governance, and quality control for the end-to-end lifecycle of client and network partner implementations (onboarding, offboarding, and remediation) across the Visa Direct Account and Wallet product and services.

This is a key technical & project management position that will be responsible for the integration of key clients to Visa Direct Account and Wallet products. The candidate filling this role should be experienced in technical and project management skills and possess experience implementing software and payment solutions from a technical perspective.

You will be responsible for solving complex problems and taking a broad perspective to identify innovative solutions to support accelerated client onboarding.

• Driving client onboarding once scope defined, through to commercial launch and ramp of customer volume, ensuring the client and the supporting Visa service teams are set up for success
• Managing the execution of the client implementation including capturing and reporting the status of all implementation tasks, ensuring accountability for delivery is understood by all contributors
• Supporting handover of client to BAU teams, ensuring all appropriate governance and sign-off has been finalized
• Supporting continuous improvement of the implementation playbook through routine and bespoke analysis to identify improvement opportunities
• Managing implementation objectives, deliverables, milestones, dependencies and success criteria in collaboration with the client and internal stakeholders
• Ensuring risks are accounted for and that an appropriate risk management process is in place and followed appropriately by all
• Ensuring all stakeholders are kept up to date on progress, potential risks and delays in time to revenue are minimized, etc.
• Anticipating issues and delays that may occur and put contingency plans in place as appropriate
• Responding to issues, challenges and concerns that arise during the implementation, challenging and pushing back as required
• Managing the relationship with both internal and external stakeholders, escalating only in the most complex situations
• Working with others to utilize multiple information sources to resolve complex problems, identifying potential solutions and recommendations
• Translating complex and technical processes into tangible and meaningful content for the relevant audience client side and internally to digest and enable effective decision making and action completion.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager

Qualifications

• Previous experience in industry and/or working with Visa is a plus.
• Experience using standard and advanced MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, Power Automate, Power BI, etc.).
• Excellent time management, organization, and planning skills are essential.
• Ability to comprehend and translate complex technical issues and apply to business solutions to communicate effectively to internal and external stakeholders at all levels.
• Able to set priorities, influence others, and manage client expectations.
• Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines.
• Excellent verbal, written, presentation and interpersonal skills are required.
• Strong project management skills required (Agile, Prince2, PMI PMP preferable)
• We are looking for an individual who brings breadth of experience, a curiosity about payments, is results-driven and client focused.
• Proven abilities in negotiating with and influencing clients and staff at all levels as well as the ability to successfully manage competing priorities while serving as a positive influence across the organization.
• Proficiency in English: excellent command of the English language, both written and spoken. This includes the ability to effectively present information, respond to questions, and write reports and business correspondence in English. Business proficiency in another language (e.g. Dutch, French, Spanish, etc.) is desirable.
• Proficiency providing technical and consultative support to external customers and identifying business needs.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.