Junior Account Manager

The Junior Account Manager at Stakelogic will build strong relationships with partners, support products, and ensure seamless operator experiences. This role involves assisting in managing customer accounts, delivering exceptional service, monitoring performance, and proactively engaging high-value clients to stimulate growth. The manager will also identify market trends, initiate campaigns, and act as a liaison between the company and clients, collaborating with other departments to ensure the best customer experience.

Must Have

• Assist in managing assigned customer accounts, delivering exceptional service and gaming experiences tailored to their interests across all products.
• Provide day-to-day support to ensure each customer’s performance goals are met and all marketing commitments are fulfilled.
• Monitor individual customer performance and ensure marketing commitments are adhered to.
• Proactively engage customers at key lifecycle moments, for example, onboarding high-value players, preventing churn, reactivating lapsed accounts, and celebrating big winners, to stimulate growth and increase activity among high-net-worth clients.
• Target individual customers with the right actions at the right time in their lifecycle, for example, new high-value, churning, lapsed, returning, or big winners, to drive growth and activity.
• Monitor market-level performance, identify emerging trends, and act swiftly to capitalise on opportunities.
• Initiate campaigns that drive activity for high-net-worth customers, ensuring timely launch, close monitoring of results, and clear reporting.
• Act as the liaison between the company and clients, ensuring adherence to company protocols.
• Collaborate with Sales and other departments with a constant focus on delivering the best possible customer experience.
• Represent Stakelogic as a knowledgeable and strong ambassador in all interactions.
• Excellent knowledge of the gaming industry, particularly the commercial, Slots, or Live Casino areas.
• Strong analytical and organisational skills.
• Good communication and teamwork.
• Ability to work effectively with different internal departments and teams.
• Proven ability to build strong relationships internally and externally.
• Attention to detail and excellent time management.
• Strong computer literacy and Excel skills.
• Ability to take ownership.
• Results-oriented.
• Strong troubleshooting and problem-solving skills.
• Sound judgement and professional conduct.
• Fluency in English.

Good to Have

• Studies in Psychology, Business, or Sales are considered an asset.
• Additional languages, for example, Dutch or Spanish, are considered an asset.

VACANCY

Junior Account Manager

The Junior Account Manager role sits within Stakelogic’s commercial operations. You enjoy building strong relationships with partners, supporting our products, and ensuring operators have a seamless experience. Organised and detail-oriented, you act as a key link between Stakelogic and its partners, making sure all services and support meet company and industry standards while remaining compliant with company policies and protocols.

Essential Duties

• Assist in managing assigned customer accounts, delivering exceptional service and gaming experiences tailored to their interests across all products.
• Provide day-to-day support to ensure each customer’s performance goals are met and all marketing commitments are fulfilled.
• Monitor individual customer performance and ensure marketing commitments are adhered to.
• Proactively engage customers at key lifecycle moments, for example, onboarding high-value players, preventing churn, reactivating lapsed accounts, and celebrating big winners, to stimulate growth and increase activity among high-net-worth clients.
• Target individual customers with the right actions at the right time in their lifecycle, for example, new high-value, churning, lapsed, returning, or big winners, to drive growth and activity.
• Monitor market-level performance, identify emerging trends, and act swiftly to capitalise on opportunities.
• Initiate campaigns that drive activity for high-net-worth customers, ensuring timely launch, close monitoring of results, and clear reporting.
• Act as the liaison between the company and clients, ensuring adherence to company protocols.
• Collaborate with Sales and other departments with a constant focus on delivering the best possible customer experience.
• Represent Stakelogic as a knowledgeable and strong ambassador in all interactions.

Qualifications & Requirements

• Excellent knowledge of the gaming industry, particularly the commercial, Slots, or Live Casino areas.
• Strong analytical and organisational skills.
• Good communication and teamwork.
• Ability to work effectively with different internal departments and teams.
• Proven ability to build strong relationships internally and externally.
• Attention to detail and excellent time management.
• Strong computer literacy and Excel skills.
• Ability to take ownership.
• Results-oriented.
• Strong troubleshooting and problem-solving skills.
• Sound judgement and professional conduct.
• Studies in Psychology, Business, or Sales are considered an asset.
• Fluency in English. Additional languages, for example, Dutch or Spanish, are considered an asset.

Travel Requirements

May be required to travel from time to time according to business needs.