Client Partnerships Manager

Why QS?

At QS, we believe that work should empower you. That’s why we foster a flexible working environment that encourages every employee to own their career whilst flourishing personally and professionally. Our company values underpin everything we do – we collaborate, respect and support each other.

It’s our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives.

Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector.

At QS, you’ll be responsible for implementing real change in the international higher education landscape. You’ll take on meaningful challenges that see a positive impact across the business and the wider sector.

We’re confident you’ll feel right at home here. QS was named as one of Newsweek’s Top 100 Most Loved Workplaces® in the UK (October 2023), recognising the respect, trust and appreciation that drive our culture every day. And as a gold-accredited Investors in People organisation – putting us among the top 28% of workplaces globally – it’s official: QS is a place where everyone can thrive.

As a Client Partnerships Manager, this is what you’ll be doing:

We’re seeking a Client Partnership Manager with deep knowledge and a strong network in the Higher Education sector, ideally with experience in a German university, a vendor serving the sector, or a regulatory body.

In this role, you’ll take ownership of a portfolio of clients, implementing and delivering a range of operational and consultative sales activities to support both personal and company revenue goals.

By combining effective account management, thoughtful client outreach, and a creative approach to client acquisition, you will help deliver a personalised and exceptional experience for our University partners and clients.

Germany has been a key market for QS, particularly in collaboration with business schools, and we’re expanding our reach with government entities, new clients, and innovative products in the sector.

You’ll be instrumental in driving the territory strategy and its successful implementation. Your experience and creativity will be valued in expanding the QS brand, with opportunities for both domestic and international travel.

Role responsibilities:

• Collaborate with an experienced team and work independently to create a comprehensive communications strategy for engaging prospective clients through phone, email, webinars, and other online channels, utilising HubSpot to drive client acquisition.
• Responsible for managing a personal quota of existing clients and delivering a personal revenue target through a combination of account management and new client acquisition.
• Update and maintain a thorough record of customer interactions in the CRM system (Hubspot), helping to build and deliver a personalised experience based on client preferences.
• Embrace a culture of continuous feedback and work collaboratively with all teams to improve the client experience.
• Use initiative to scale up client quota and develop innovative approaches and strategies to reach revenue targets.
• Continue engaging with government including ministry of education, German embassies in countries where QS may be holding events.
• Manage Germany as the primary territory, with additional secondary territories included in the portfolio as appropriate.
• Provide timely memos and updates about the market to Senior Leaders and to the ELT when needed.
• Any other duties as required, in order to reach ambitious revenue goals.

Key skills and experience:

• Fluency in German and English is required; proficiency in other languages is a plus.
• Demonstrative examples of consultative sales and leadership experience.
• Educated to a degree or equivalent level.
• Track record of sales achievement.
• Ability to travel within Germany and some international travel (mostly within EU, UK).
• Understanding sales process and CRM – preferably hub spot.
• A demonstratable commitment to customer satisfaction. Our clients are everything – our CPM needs to genuinely enjoy working out complex problems and going the extra mile for our partners.
• Knowledge of the international higher education sector, with a focus on the German system, including mergers, business schools, and public universities.
• A self-motivated individual who is passionate about the sales process and skilled in pipeline and opportunity management, forecasting, territory and account planning, multi-channel client communication, building client relationships, and account management.

Please note, if you don't meet all the criteria but believe you have the skills and passion to thrive in this role, we encourage you to apply.