Student Enrolment Advisor (12-month contract)

Why the company?

At the company, we believe that work should empower you. That’s why we foster a flexible working environment that encourages every employee to own their career whilst thriving personally and professionally. Our company values underpin everything we do – we collaborate, respect and support each other.

It’s our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives.

Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector.

At the company, you’ll be responsible for implementing real change in the international higher education landscape. You’ll take on meaningful challenges that see a positive impact across the business and the wider sector.

We’re confident you’ll feel right at home here. The company was named as one of Newsweek’s Top 100 Most Loved Workplaces® in the UK (October 2023) – recognition of the respect, trust and appreciation that drive our culture every day and as a gold-accredited Investors in People organisation – putting us among the top 28% of workplaces globally – it’s official: the company is a place where everyone can thrive.

As a Student Enrolment Advisor, this is what you’ll be doing:

The Student Enrolment Advisor (SEA) will work within a friendly, diverse and supportive team to provide excellent customer service to students from around the world.

They will be responsible for managing the 1:1 communication with prospective students on behalf of our clients. By answering prospects queries with accuracy, speed and enthusiasm, and supporting them throughout the decision-making process, their work will ultimately increase enrolments at the given institution.

Through this Entry-level role they will learn how to use effective questioning and rapport-building to market and promote the Client they are representing. They will also be introduced to Account Management responsibilities.

Successful candidates will be trained in the psychology of decisions making, effective writing, marketing techniques, university branding and the UK higher education market. As we care about growth, both professionally and personally, successful candidate can also expect the following career progression should they consistently satisfy and exceed internal targets and expectations.

Role responsibilities:

Enquiry and Made Offer Management

• Improve the enquiry experience for students with great customer service, soft sales and provision of accurate information via phone, email and other communication platforms
• Ensuring all incoming communications are effectively managed and answered in accordance with SLAs
• Utilising effective writing skills to ensure emails are written in an engaging, creative way
• Maximizing potential conversion using a personalised approach to build rapport and represent the partner institution positively
• Collect intelligence from students to report back to partner institutions
• Contributing to the continuous improvement of business practices and student experience

Account Management

• Contribute to account meetings and share feedback and findings following engagement with students
• Lead account meetings and coordinate activities both across company offices as well as between Student and Client Success colleagues.
• Elaborate call strategies to effectively target students
• Ensure information and updates are being accurately and effectively passed to all relevant departments as well as recorded correctly

General Duties:

• Provide support to the Client Success team as required
• Attend conferences, exhibitions, campus tours as required
• Domestic and International Travel as required

In addition, any such other duties as are within the scope and spirit of the job purpose, and the title of the position.

Key skills and experience:

• Ability to engage and communicate effectively with a diverse range of people in a logical, organised and effective manner
• Graduates with international education experience, particularly from the UK or Australia, are encouraged to apply, though this is not a requirement.
• A high level of initiative where thoughtful, intelligent problem-solving skills is utilised
• An excellent standard of spoken and written English
• Strong customer relationship skills
• Good organisational skills and the ability to priorities work assignments
• An intermediate knowledge of Excel, Word and PowerPoint
• Persistence in achieving goals and overcomes challenges
• Educated to Undergraduate Degree level
• Use inclusive language, ensuring it appeals to candidates of all backgrounds.

So, who are we and what do we do?

The company is the world leader in higher education services, analytics, insights and intelligence. From consultancy to student mobility, academic partnerships to branding solutions, our services power both institutional and individual success.

We’re behind the world’s most widely read university rankings (Meltwater 2023). Our World University Rankings® reach hundreds of millions, shaping decisions and guiding futures.

Since launching in 1990, our impact and influence have only grown. Today, we work with more than 2,000 of the world’s leading higher education institutions, over 12,000 employers, and governments seeking change and socioeconomic development through higher education.

Join the company and you’ll join an 800-strong community of problem-solvers, creators, collaborators and change-makers based in 40+ countries and 11 international offices, including Australia, Malaysia, India, Romania, Singapore, France, Germany, the USA and our headquarters in London.

With every talented new hire, business acquisition and bold initiative, we’re strengthening our reach and delivering even greater value to institutions and learners worldwide. Are you ready to shape the future of higher education?

Like what you’ve heard? Great, apply now!

As a candidate, we know the application and interview process can be daunting and so it’s important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space.

Equal opportunities

The company Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.

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