The QMM1 engineer acts as the link between the plant and the client, ensuring client satisfaction by meeting quality requirements, efficiently managing engineering/process changes, and effectively resolving quality-related problems and claims. This role is within Bosch, a company focused on beneficial technologies in mobility, consumer goods, industrial, and energy sectors.

Must Have

• Responsible for PPAP/APQP preparation for Aguascalientes plant programs.
• Responsible for "General agreement" between Bosch Plant to plant based on CDQ0515.
• Responsible for preparing and obtaining client approval for engineering/process changes.
• Responsible for following up on client problems/claims (including Bosch P2P) zero miles and warranty.
• Elaborate and present PPAP/APQP folder to client for new programs and/or engineering changes.
• Lead the 8D multifunctional team for client problems and/or claims.
• Update and follow up on QC's.
• Coordinate sorting actions at client facilities.
• Follow up on sorting charges or client chargebacks for EDC classification.
• Review and update client portals/systems.
• Support and/or coordinate client visits to the Aguascalientes plant (quality topics).
• Monitor, evaluate, and coordinate the implementation of new client specific requirements.
• Deliver Monthly Report on the current status of client scorecards.
• Report to the management team on client satisfaction indicators.
• Maintain and define action plans for QMM1 area metrics.
• Execute the gatekeeper role in concessions that apply to QMM1.
• Comply with the activities defined for the QMM1 department in the AguP procedures.

Company Description

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.

Job Description

Position Objective:

The QMM1 engineer will be the link between the plant and the client to guarantee client satisfaction by fulfilling their quality requirements, efficiently managing engineering/process changes, as well as effectively resolving quality-related problems and claims.

Main Specific Responsibilities:

• Responsible for the preparation of PPAP/APQP for the Aguascalientes plant programs.
• Responsible for the "General agreement" between Bosch Plant to plant based on CDQ0515.
• Responsible for the preparation and obtaining client approval for Engineering/Process changes.
• Responsible for following up on Client problems/claims (including Bosch P2P) zero miles and warranty.

Specific Tasks:

1. The VM/QMM1-AguP team is responsible for:

1. PPAP/APQP Process:

• Prepare and present the PPAP/APQP folder to the client for new programs and/or engineering changes, as well as promptly follow up on client approval.
• Work on tasks assigned by the engineering change manager.
• Actively participate in APQP meetings with clients, either at our facilities or the client's.
• Actively participate in various meetings such as CFT, Component Review, Engineering Changes, and others required by the company.

2. Client Claims Management:

• Communicate any client problem and/or claim to affected areas and all associates.
• Act as leader of the 8D multifunctional team for client problems and/or claims (whether official or unofficial).
• Update and follow up on QC's.
• Coordinate sorting actions at client facilities.
• Follow up on sorting charges or client chargebacks, so they are classified as EDC.

3. General Client Service:

• Review and update client portals/systems (as assigned).
• Support and/or coordinate client visits to the Aguascalientes plant (quality topics).
• Monitor, evaluate, and coordinate the implementation of new client specific requirements.

4. Monitoring Client Satisfaction Indicators:

• Delivery of Monthly Report on the current status of client scorecards.
• Report to the management team on client satisfaction indicators (PPM's, Customer Concerns, APQP (PSW) and support for engineering changes).
• Maintain and define action plans for QMM1 area metrics, including IpBs reporting for the Plant Management Review meeting.

5. Execute the gatekeeper role in concessions that apply to QMM1:

• Responsible for the production line / Value Stream where the deviation occurs (VM/QMM2-AguP) or responsible for the project (VM/QMM1-AguP) for deviations during the PPAP process.
• Responsible for:
• Participating in the concession feasibility meeting to ensure its feasibility and content.
• Ensuring that no material is shipped to the client before concession approval.
• Validating the containment actions defined in the concession, as well as their sustainability throughout its validity period.
• Validating the concession closure evidence.

6. Comply with the activities defined for the QMM1 department in the AguP procedures.

Requirements

Education:

a) Minimum Level of Studies: Engineering, Bachelor's Degree

b) Specialty: Industrial Engineer or related

c) English: Advanced

d) Years of experience: 5 to 7 years.

Required Skill/Knowledge/Experience:

• Customer Service
• Customer specific requirements
• PPAP, APQP