Bourbon Steak Sommelier/Server

The Sommelier’s job is to motivate and mentor staff’s wine knowledge, inspire and delight our guests with their wine service, and commit themselves to fostering an environment of excellence in food, wine and service. Duties include resolving guest issues, making menu suggestions, delivering food and drinks, describing dishes, recommending wine, overseeing service staff, monitoring guest satisfaction, and maintaining service flow. Must be professional with excellent knowledge of food, alcoholic beverages, and service standards, operating effectively as part of a team.

Must Have

• Motivate and mentor staff on wine knowledge.
• Provide exceptional wine service and recommendations to guests.
• Manage wine cellar inventory and maintenance.
• Oversee and assist the front-of-house service team.
• Conduct continuous wine training for staff.
• Ensure professional and gracious guest service.
• Hold a minimum CMS Level 1 Certification.
• Possess 3-4 years of fine dining leadership experience.
• Have at least 5 years of dining room experience.
• Demonstrate extensive food and wine knowledge.
• Proficient with POS and Microsoft computer systems.
• Strong financial acumen and attention to detail.
• Maintain professional demeanor and grooming.

Good to Have

• MS Level two certification is preferred

Perks & Benefits

• Employee discounts at Fairmont Scottsdale Princess, local companies, and Accor worldwide for you and your family
• Free meals at our on-site employee restaurant
• Learning programs through our Academies designed to sharpen your skills
• Great Medical and Dental benefits, including two employer-funded medical plans, meaning $0 premium if you enroll in the employee-only tier!
• 401K
• Direct Deposit
• Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities

The Sommelier’s job is to motivate and mentor staff’s wine knowledge, inspire and delight our guests with their wine service, and commit themselves to fostering and environment of excellence in food, wine and service. Duties include: resolving guest issues, making menu suggestions, delivering food and drinks tables, describing the dishes to guests, recommending wine selections, overseeing service staff, monitoring guest satisfaction, and maintaining the flow of service throughout the dining room. Must be pleasant, conscientious, and professional with excellent knowledge of food and alcoholic beverage selections, and service standards. Must be able to operate effectively as part of a team, communicate clearly, and ensure smooth service operations and quality service.

GENERAL EXPECTATIONS:

• Act with integrity, honesty and knowledge that promote the culture, values of Mina Group and MICHAEL MINA.
• Ensure that all guests feel welcome and are given responsive, professional, gracious service at all times
• Maintains clean and organized work stations that are cohesive with the restaurant’s philosophy, culture, and standards of excellence.
• Recognize or seek areas for staff and restaurant improvement and offer positive solutions for change.
• Operate within the restaurant on a daily basis with efficiency, respect, friendliness, professionalism, teamwork, knowledge, patience, awareness, compassion, courtesy and initiative.
• Understand completely all programs, procedures, standards, specifications, guidelines, and training programs.
• Understand philosophy of management and owner. Displays consistent attention to detail and follow through of all restaurant policies.
• Represents the restaurant professionally through effective communication, cooperation and relationships with the all business partners.

ESSENTIAL JOB FUNCTIONS:

(Includes but is not limited to the following duties. Other duties may be assigned):

• Understand and perform job duties to the expectations of MICHAEL MINA and the restaurant Service, Food, Beverage, and Wine manuals.
• Recommends and sells wine to guests on the floor.
• Responsible for inventory and maintenance of wine cellar.
• Oversees and assists the entire front of house team with all elements of service. Takes ownership of their station, knowing the names and preferences of their tables, greeting, seating, running, bussing, re-setting etc.
• Executes and facilitates service in cooperation with other Sommeliers, Captains and managers. Facilitates the communication between the FOH & BOH.
• Describes dinner features as needed, including menu changes and daily additions.
• Follows through and communicates with Management team/Chef on VIP procedures and special requests.
• Conducts continuous wine training with service team and provides complete training for all new hires.
• Participate in Pre-Shift meetings and learn new menu items, presents changes to WBTG.
• Welcome all guests and ensure guests receive responsive, professional, and gracious service at all times.
• Describes dinner features as needed (including changes and additions).
• Answer any questions about the menu, specific food items, the wine list or any other inquiries the guest may have.
• Liaise with server to ensure communication at all times about wants and needs of guests.
• Understand the order taken by the server and any changes in the menu, dietary restrictions, food allergies, etc.
• Assists the Chef in expediting the food to the dining room.
• Ensure that all food and products are consistently prepared and served according to the restaurant’s standards.
• Maintain a clean, safe environment all times in the Dining Room and all service stations.
• Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety, and labor requirements of the restaurant employees and guests.
• Collaborate seamlessly with BinWise, Accounting, and Purchasing departments to ensure accurate and efficient inventory management.
• Conduct monthly inventory counts and reconcile discrepancies to maintain optimal stock levels.
• Log and tag bottles of wine as they are received, ensuring accurate record-keeping and ease of tracking.
• Maintain organized and up-to-date inventory records, facilitating streamlined ordering and reporting processes.

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.

• Training: take full responsibility for training new employees assigned by management, mentoring their wine knowledge and monitor their performance during the first 90 days of employment. Also, develop and execute an ongoing training program for existing staff members.
• Supervising: Supervise restaurant operation during service, maintaining full control of the sections assigned and monitoring guest satisfaction with regards to wine. When needed, coach and counsel staff members in a constructive fashion to ensure high quality service. Work with management in documenting employee performance for disciplinary action when needed.
• Service Support: Support the servers, bussers and food runners in all aspects of service, including (but not limited to):
• Carefully inspecting the room prior to opening to ensure 100% compliance with setup standards and cleanliness
• Monitoring the staff presentation
• Greeting guests, presenting the menu and taking orders
• Delivering food, with special attention to tableside service
• Recommend, retrieve and open wine following restaurant’s wine service standards
• Follow the directions of management in handling VIPs, and supervise that the server assigned performs the VIP instructions thoroughly
• Monitoring guest satisfaction, and obtain feedback from patrons
• Recording all information of the night and filling the log meticulously
• Any other tasks assigned by management.

Key Responsibilities:

• Guide guests through our wine program with confidence, warmth, and precision
• Drive wine sales through education, pairing recommendations, and storytelling
• Support service execution on the floor alongside management and service staff
• Assist the team on the floor in all capacities to ensure seamless service and guest satisfaction
• Maintain wine list knowledge, vintage awareness, and cellar standards
• Assist with staff wine education, pre-shift tastings as needed, and representative meetings
• Uphold the highest standards of professionalism, hospitality, and teamwork

Qualifications

REQUIRED QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum CMS Level 1 Certification (required)
• Fine dining or upscale steakhouse experience strongly preferred
• Strong understanding of classic wine regions, varietals, and food pairings
• Confident communicator with a calm, guest-first approach
• Ability to thrive in a fast-paced, high-expectation environment
• Professional demeanor, reliability, and attention to detail
• 3-4 years of fine dining leadership experience. Knowledge of service and food and beverage, generally involving at least 5 years of dining room experience and thorough knowledge of fine dining, service procedures, and functions.
• Cleanliness, organization, and the ability to work well in a team situation are crucial to this position.
• Extensive Food and Wine knowledge
• Must be minimum age to serve alcohol.
• High school or equivalent education required.
• Applicants must possess a strong dedication toward learning, and motivation to progress in a fine dining environment.
• Possess excellent basic math skills and have the ability to operate a cash register POS system and Microsoft based computer systems.
• Familiarity with Microsoft Office Suite of products and strong financial acumen .
• Must be impeccably groomed, maintain good hygiene, good posture, and have required uniform and tools.
• Responsive to constructive feedback from Chefs and Managers.
• MS Level two certification is preferred

GROOMING:

All employees must maintain a neat, clean and well-groomed appearance per Mina Group and MICHAEL MINA standards outlined in the Service manual & Fairmont's grooming standards.

LANGUAGE SKILLS:

Ability to communicate effectively with management, guests, and hourly staff.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by a Sommelier to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F), possibly for one hour or more.
• Must be able to stand and exert well-paced mobility for up to 7 hours in length.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
• Must be able to lift trays of food or food items weighing up to 30 lbs. on a regular and continuing basis.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. frequently.
• Must be able to exert well-paced ability in limited space and to reach other locations of the hotel on a timely basis.
• Must be able to exert well-paced ability in limited space.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.

While performing the duties of this job, the Sommelier regularly required to stand, walk, sit, and talk or hear. Frequently it is required to use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. Sommelier is occasionally required to stoop, kneel, crouch, or crawl.

The Sommelier must be able to lift and/or move up to 30 pounds, be able to work in a standing position for long periods of time and able to safely lift and easily maneuver plates, cases of water, chairs and dining room tables.

COMMENTS:

This job description is not an exclusive or exhaustive list of all the job functions that a manager in this position may be asked to perform from time to time.

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Additional Information

Your team and working environment:

A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS