Job Description & Summary

In knowledge management at PwC, you will focus on the organisation, creation, and dissemination of knowledge and information within the organisation. Your work will involve developing and implementing knowledge management strategies, processes, and tools to capture, store, and share knowledge effectively. You will collaborate with various teams to identify knowledge gaps, facilitate knowledge sharing, and promote industry leading practices to enhance organisational learning and decision-making.

Meaningful work you’ll be part of

As a Client Risk Manager, you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and operational efficiency. Responsibilities include but are not limited to:

• Manage the KYC Quality Assurance (QA) program by implementing and refining the QA framework, optimizing the feedback process to improve compliance and minimize operational risk, and delivering timely reports on trends and root causes to support informed business decision-making.
• Oversee the day-to-day KYC operations, including case allocation, capacity management, troubleshooting with on and offshore teams and liaising with engagement teams
• Oversee and improve KYC processes, drive quality and consistency ensuring compliance with regulatory requirements
• Lead the end-to-end delivery of various KYC strategic initiatives and ensure quality of deliverables is in line with program expectations
• Support team leadership to resolve issues which prevent effective team working, especially during a time of change
• Support development and delivery of large-scale transformation initiatives, including deployment of new technologies and compliance requirements
• Ad-hoc projects determined from time to time, including the provision of general support to other KYC activities
• Being part of a large cross-functional team, and the opportunity of working with One Firm Risk leaders, engagement teams and project teams
• Contribute directly to the firm in achieving its performance goals, especially regarding growth, leading firm and quality
• Engage in a solutions-focused, cohesive and vibrant team

Experiences and skills you’ll use to solve

• PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer
• Ability to collaborate and contribute as a team member, leader and subject matter expert - understand personal and team roles; contribute to a positive working environment by building solid relationships with team members; proactively seek guidance, clarification and feedback
• Experience in KYC program implementation/transformation, including KYC policies and technology implementation
• Proficiency in MS Office Suite
• Excellent understanding of data and able to utilize data to gain business intelligence and insights
• A focus on client service, with an ability to share and collaborate with others
• Clear, articulate and confident written and verbal communication skills
• Analytical mindset with strong critical thinking abilities including judgment and problem-solving skills and a high level of accuracy and attention to detail
• Project management skills
• A conscientious, ambitious team player, with good self-management skills

Why you’ll love PwC

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.

Education

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Writing, Coaching and Feedback, Communication, Communications Management, Conducting Research, Content Audit, Content Development, Content Editing, Content Management, Contract Management, Creativity, Data Analysis, Database Administration, Data-Driven Insights, Data Reporting, Data Visualization, Developing Policies and Guidelines, Developing Presentations, Digital Research, Documentation Administration, Electronic Document Management Systems (EDMS) {+ 42 more}

Desired Languages

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No