Client Service Associate (Dutch and German Speaking)

32 Minutes ago • All levels

Job Summary

Job Description

As a Client Service Associate, you will join a dynamic team of Investment Specialists, supporting global client service efforts and enhancing client satisfaction. You will receive structured training to develop expertise in investment products like turbos, futures, and options, providing product-related advice and market insights. The role involves customer support for platform access, product queries, and proactive offering of Saxo Bank products, fostering client relationships and deepening investment knowledge.
Must have:
  • Provide customer support for platform access and information.
  • Answer queries regarding investment products (options, turbos, futures, etc.) and trading systems.
  • Offer information about Saxo Bank products (Self-Investing and Asset Management) proactively.
  • Engage with clients about investment opportunities and current market events.
  • Complete internal training and courses like DSI Securities Trader and DSI Integrity.
  • Be fluent in German and Dutch.
  • Be organized, eager to learn, and capable of managing multiple tasks.
  • Enjoy helping clients with a curious and problem-solving mindset.
  • Have completed secondary education.
  • Demonstrate a genuine interest in learning about investing and financial markets.
Perks:
  • Purpose-driven organization
  • Opportunity to make a true impact
  • Investment in employee development
  • Robust career path
  • International organization with 2,500 colleagues across 15 countries
  • Diversity and inclusion valued
  • Open feedback culture
  • Supportive team environments
  • Dynamic learning journey
  • Immense career opportunities

Job Details

About the Job:

The economy is always in motion. Developments on a macroeconomic level have a major influence on how the stock market behaves. Will the interest rates rise or fall? How will this affect the stock market? And how does consumer confidence relate to the current stock market climate? If you have a genuine interest in financial markets, and helping our investment clients gives you energy, then read on.

As a Client Service Associate (German Speaking), you will be part of the dynamic department, consisting of approximately 65+ Investment Specialists. The team supports our wider Global client service efforts and is responsible for increasing client satisfaction (NPS - Net Promoter Score).

You will receive structured training from our professional and experienced leads, developing your investment expertise and knowledge. As your knowledge develops you will be able to answer client questions about investment products like turbos, futures and options, giving product related advice and sharing insights about current market events. You will develop solid relationships, exceed client expectations, and grow your knowledge about the investment world.

Responsibilities:

  • Customer support related queries helping customers to access information and use the platform; Answering queries regarding investment products (options, turbos, futures etc.) and trading systems
  • Providing information about Saxo Bank products (Self-Investing and Asset Management) and proactively offering these product options
  • Dialogue with clients about investment opportunities and informing about current events in the market
  • Complete internal training and courses such as DSI Securities Trader and DSI Integrity

Your profile:

  • Fluency in German and Dutch so you can help our clients effectively
  • You are organized, eager to learn and able to stay on top of several tasks at the same time;
  • You enjoy helping clients and have a curious and problem-solving mindset
  • Completed secondary education (e.g., MBO/junior college/ lycée high school/A-levels/Secondary level 2 etc)
  • Can demonstrate you have a genuine interest in learning about investing and financial markets

We offer:

We get curious people invested in the world

When you work at Saxo, you become a Saxonian and part of a purpose-driven organisation, where good ideas are always taken seriously, and where you can make a true impact. We are invested in your development, and you can expect a robust career from day one when you join Saxo – no matter which role you take on.

You will join 2,500 other ambitious colleagues across 15 countries and become part of an international organisation. Working in Saxo, you will get to meet colleagues from many different cultures and backgrounds, and you should know that we value diversity and inclusion and see it as a genuine source of strength to drive growth, foster innovation and position us for long-term success.

We encourage an open feedback culture and supportive team environments enabling employees to grow and fulfil their career aspirations.

When you bring passion, curiosity, drive and team spirit, your learning journey will be dynamic and your career opportunities in Saxo will be immense.

At Saxo we don’t just offer a job – we offer an opportunity to invest in your future!

How to apply:

Click here to create an account and upload your resume and a short motivation. We look forward to getting to know you better!

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About The Company

We believe access to global capital markets is not only for the privileged few. Our vision is to enable people to fulfill their financial aspirations to make an impact. That’s why we use the power of technology to deliver clients what they need, when they need it in a user-friendly and personalised experience. We aim to deliver the world’s most user-friendly and personalized trading and investment platform experience, which gives our clients exactly what they need to make more informed investment decisions.

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