Client Services Coordinator (Evening / Weekend)

30 Minutes ago • 2 Years +

Job Summary

Job Description

Spectrum Health Care is hiring a full-time Client Services Coordinator for their Markham office, focusing on evening and weekend shifts. This role involves providing exemplary service and support to internal and external clients, collaborating with PSWs and Nurses for scheduling, liaising with clients and partners, problem-solving, and performing administrative duties. Spectrum offers competitive wages, RRSP matching, benefits, and paid sick days, and is recognized as one of Canada’s Best Managed Companies.
Must have:
  • Works collaboratively with community PSW and Nurses, and assists with the scheduling and coordination of PSW and Nurse services
  • Liaises with clients, staff, and community partners
  • Acts as a problem solver for clients and responds to inquiries from HCCSS and employees
  • Reports client and staff concerns to Home Support Supervisor
  • Liaises with the HCCSS representatives regarding client care
  • Collects and entrees all pertinent client data into the computer system
  • Provides lists, schedules, and performs other administrative duties to support the personal support worker and Nurse program
  • Minimum of 2 years working in an office setting
  • Must be able to work weekends on rotation
  • Ability to handle a high volume of calls while delivering exceptional customer service
  • Ability to multitask and prioritize
  • Excellent English written and verbal communication skills
  • Excellent customer service and organizational skills
  • Proficient in Word, Outlook and ability to learn proprietary software
Good to have:
  • Healthcare industry experience
  • Medical Office Admin Diploma or equivalent experience/education
  • Additional language skills
  • Medical terminology knowledge
Perks:
  • Competitive wages
  • RRSP matching
  • Benefits
  • Paid sick days

Job Details

Company Description

Your happiness and well-being are top priorities at Spectrum! We offer the most competitive wages, RRSP matching, benefits, paid sick days, and more!

We are hiring a full time Client Services Coordinator to work at our Markham office to provide exemplary service and support to our internal and external clients. Full Time shifts available (evening / weekend).

By joining Spectrum Health Care you will be part of one of Canada’s Best Managed companies and a committed member of a team of highly skilled healthcare professionals.

Job Description

  • Works collaboratively with community PSW and Nurses, and assists with the scheduling and coordination of PSW and Nurse services
  • Liaises with clients, staff, and community partners
  • Acts as a problem solver for clients and responds to inquiries from HCCSS and employees
  • Reports client and staff concerns to Home Support Supervisor
  • Liaises with the HCCSS representatives regarding client care
  • Collects and entrees all pertinent client data into the computer system
  • Provides lists, schedules, and performs other administrative duties to support the personal support worker and Nurse program

Qualifications

  • Minimum of 2 years working in an office setting
  • Must be able to work weekends on rotation
  • Ability to handle a high volume of calls while delivering exceptional customer service (healthcare industry experience an asset)
  • Ability to multitask and prioritize
  • Medical Office Admin Diploma or equivalent experience/education an asset
  • Excellent English written and verbal communication skills (Additional language skills considered an asset)
  • Excellent customer service and organizational skills
  • Proficient in Word, Outlook and ability to learn proprietary software
  • Medical terminology knowledge an asset but not required

Additional Information

Spectrum Health Care is thrilled to be named one of Canada’s Best Managed Companies. This award recognizes top companies across Canada for overall performance, sustained growth, strategy, capabilities and innovation, culture and commitment, and leadership. Click here to learn more about this esteemed honour.

We thank all applicants, however, only those individuals selected for interviews will be contacted.

In accordance with the Accessibility for Ontarians with Disabilities Act 2005, upon request, support will be provided for accommodations throughout the recruitment process.

If you require accommodation because of disability through the recruitment process, please contact Human Resources at (corphr@spectrumhealthcare.com) for assistance.

Spectrum Health Care is committed to fostering, cultivating and building a culture of diversity, equity and inclusion within our organization. We strive to attract, engage and develop a workforce that reflects the diverse communities that we serve and we know a diverse workforce is key to the growth and success of our organization.

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