Client Services Senior Analyst

About the role

We are looking for a Client Services Senior Analyst to join our Ocean Operations team in Vilnius. This team is responsible for the analysis and support of all trading and technical related inquiries for Nasdaq Eqlipse Trading and related products. You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn, grow, and contribute to services that have a global impact.

What you will do:

• Carry out the day-to-day operations of the Ocean Operations team, handling trading and technical inquiries from internal and external customers.
• Oversee technical support and user management for frontend UIs and other related products.
• Manage communications during major incidents, ensuring the best outcomes for customers.
• Ensure timely response and resolution of escalated customer issues via ticketing and phone support systems.
• Design and implement process improvements to increase efficiency and service quality.
• Drive new initiatives and ideas that add value for customers and the department.
• Manage and improve client certification and testing processes.
• Build and maintain strong client relationships on operational and support matters.

What We Expect:

• Bachelor’s degree in Business, Computer Science, Information Systems, or related field (comparable work experience considered).
• Relevant experience in client services, trading, or technical support.
• Excellent analytical, organisational, and communication skills.
• A highly collaborative working style with strong client engagement ability.

Good to have:

• Familiarity with FIX and other trading protocols.
• Knowledge of equities market structure.

What We Offer:

• Monthly base salary starting from 2500 to 3000 EUR gross (depending on experience).
• Annual monetary bonus.
• Vesting Nasdaq Restricted Stock Units (RSU) for all employees.
• Employee Stock Purchase Program (discounted Nasdaq stock).
• III pillar pension plan with additional contribution from Nasdaq.
• Flexible health insurance program.
• Additional paid leave days after 2 years at Nasdaq.
• Flex day program (6 days per year).
• Internal mentorship program – get a mentor or become one.
• Opportunities to grow both horizontally and vertically in the organization.
• Wide selection of online learning resources (e.g. Udemy, O‘Reilly).

Additional Information

This is a full-time permanent position. The company allows flexibility to work 3 days a week on-site and the rest remotely (hybrid model). Working hours for this role: 12pm - 9pm (includes 1 hour lunch break).

As the selection and interview process is ongoing, please submit your application in English as soon as possible.

A valid EU work permit is required.

Individuals applying for or occupying this position must have no previous unspent convictions for criminal offences under the Criminal Code of the Republic of Lithuania, with the exception of offences solely related to minor road traffic violations.

Come as You Are

We are an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.