Specialist- Technical Account Manager (Client Success)

You are essential for the technical delivery of our services, being part of a thriving team that manages technical projects, Support, risks, scope of work and budget to clients across the globe. Building strong client relationships and achieving high client satisfaction will be fundamental.

Furthermore, this is a great opportunity for you to bring your drive, results-oriented and innovative mindset to meet and exceed the client’s expectations

We are looking for candidates who share those values along with a genuine desire and drive to deliver top technology solutions to today's markets

With this position we offer

Join the Client Experience team with Nasdaq. The main objective for this team is to deliver world-class support and customer experience thereby contributing to the growth and success of the org. You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn and grow and rewards with a global impact we create.

Your role and responsibilities:

We will be responsible for technical support services towards the clients according to the Support and Maintenance Agreements (SMA).

The Nasdaq Marketplace Technology products supported by the global Client Service Management team includes Trading products - matching engine, pre-trade risk; and post trade products – clearing (ccp), post trade risk and central securities' depository (csd)

We focus on supporting Trading products and clients.

We own and coordinate client’s incidents and ensure that they are supervised, regularly updated, and resolved.

An Opportunity to work closely with product and project teams from inception of new improvements to delivery and later supporting our clients for successful deployment.

Furthermore, you will:

• Participate in Release approval meetings to ensure Customer releases are being delivered as committed!
• Act as Incident Managers should the need arise to drive critical Customer incident!

We expect you to have

• Overall 8-12 years experience with at least 6 years of experience in Client Success within financial markets, preferably as a QA, BA, Lead Tech Support Engineer, Service Manager, or a Project Manager.
• Good knowledge of capital markets and trading/clearing systems with prior experience. Should be experienced in working with global or APAC Customers
• Excellent knowledge of modern software design and development techniques and methodologies. - Must have experience in Cloud technologies like AWS, EKS, Client Server Linux systems.
• Should have hands-on experience in areas like infrastructure, troubleshooting, networking, DevOps, and application development
• Client oriented with good communication and interpersonal skills, as the role will require you to liaise with different departments, business teams, and clients at all levels.
• ​Flexibility to take meetings outside of work hours.
• Education Qualification: Degree qualified in Engineering or related technical degree.

It would be great if you

• Have worked with tools like JIRA, Confluence
• Have experience in installing products on Linux systems
• Have good knowledge of Agile methodologies

Does it sound like you? What happens now?

As the selection process is ongoing, please submit your application in English as soon as possible. We will get back to you in 2-3 weeks.