Client Support specialist – Capital Markets

What you will do

• Own the lifecycle of customer-reported defects — replicate issues locally, build test cases, report to internal stakeholders (including R&D), explore workarounds, collaborate with engineering on fixes, perform QA, and schedule delivery to customers.
• Provide expert advice on Calypso product usage and configuration, share known resolutions, and manage client replication environments in the Nasdaq support lab.
• Work closely with partners and internal teams such as Engineering, QA, Product Management, and Customer Success to ensure effective issue resolution and product improvement.
• Continuously learn new features, share insights with team members, and advocate for product enhancements to improve customer experience.
• Contribute to the development of tools and processes that improve customer satisfaction and support efficiency.

What Will you need:

• Degree in Business, Finance, Engineering, Computer Science, Mathematics, or a related field — or equivalent experience.
• Proven experience in software support, implementation, QA, or IT/Finance systems, with direct client interaction.
• Good understanding of capital market products (e.g. FX, FXD, IRD, Bonds, Liquidity/Treasury), pricing, valuations, and position management.
• Strong English communication skills.
• Familiarity with tools and technologies like Jira, SQL, Excel (formulas), system installation, and log analysis.
• Determined, quick learner, and effective team player.

What we offer!

• Monthly base salary starting from EUR 2600-3100gross. Final offer will be based on your experience.
• Annual monetary bonus
• Vesting Nasdaq Restricted Stock Units (RSU) for all employees
• Employee Stock Purchase Program Nasdaq stocks with a discount
• III pillar pension plan with additional contribution from Nasdaq
• Flexible health Insurance program
• Additional paid leave days after 2 years of working at Nasdaq
• Flex day program (6 days a year)
• Internal mentorship program – get a mentor or become one
• Opportunities to grow horizontally or vertically in the organization
• Wide selection of online learning resources, e.g Udemy, O‘Reilly

This is a full-time permanent position located in Vilnius. The company allows the flexibility to work half a week on-site and remotely (Hybrid model). As the selection and interview process is ongoing, please submit your application in English as soon as possible. A valid work permit for the EU is required.

Individuals applying for or occupying this position must have no previous unspent convictions for criminal offences under the Criminal Code of the Republic of Lithuania, with the exception of offences solely related to minor road traffic violations.