Commerce Solutions Client Success Specialist, Commerce Solutions

What We'll Bring:\nAt TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation we’re – consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius. \n \nCome be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.\n\n## What You'll Bring:\n* Bachelor’s degree in Business Administration, Marketing, or a related field \n* 1-2 years of experience in Client Management \n* Industry experience in the Media sector specifically in Media Effectiveness, Ad measurement, and Digital Audience solutions is a plus. \n* Experience tracking relevant KPIs relating to customer satisfaction. \n* Proficient in MS Office, with working knowledge of CRM platforms \n* Excellent communication skills\n\n## Impact You'll Make:\n* Build relationships with key employees among customers \n* Create plans to address clients’ business needs \n* Ensure delivery timelines and SLAs are met \n* Help up-sell or cross-sell services and products to client \n* Ensure both the company and clients adhere to contract terms \n* Collaborate with internal teams (e.g. sales, marketing, product managers, engineers, management) to address customers’ needs \n* Onboard clients to our solutions including training, presentations, and strategy sessions \n* Manage client expectations and solution delivery \n\nThis is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.\n\n## Benefits:\nTransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion’s Employee Resource Groups. Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.\n\nWe are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion’s Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting ERCoE@transunion.com.\n\n## Pay Scale Information:\nThe U.S. base salary range for this position is $51,700.00 - $75,000.00 annually. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual’s education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations.\n\nRegular, fulltime non-sales positions may be eligible to participate in TransUnion’s annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.\n\nTransUnion's Internal Job Title:\nSpecialist I, Consumer Experience