Commercial Deals Specialist

What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

Position Summary:

This position is based in Shanghai and responsible for supporting Sales personnel with the creation of sales quotations and providing sales administrative support. This includes managing and participating in projects and on-going functions that support the quotation process and other administrative sales functions. The ideal candidate should be excited to be working with colleagues across Asia, and be capable of adjusting to differing cultural nuances. This may, on occasions, extend to working and aligning with the global Illumina sales operations teams. This role’s primary driver is the provision and enablement of accurate quotes to our customers in an efficient and timely manner. The ideal candidate is perceptive and capable of identifying actions or processes that are against the best interests of the company and be capable of taking appropriate action to escalate and correct the issue where appropriate. They must also be able to readily adapt to changing needs of our customers and sales team.

Position Responsibilities:

• Generate quotations based on product specifications, pricing, and discount levels as per Illumina’s then current pricing policy.
• Be aware of the details of the Illumina Pricing and related policies and be able to advise others on key aspects of these policies.
• Be proficient in Illumina’s quoting and customer management tools.
• Create and update required data in Illumina’s web-based customer resource systems/databases.
• Provide support to Sales personnel on pricing, approval, and quotes related inquiries.
• Conduct quote-related trainings to Sales personnel and Illumina sales channel partners (distributors).
• Work with marketing and sales to create and update regional price list.
• Compile information, analyze data, prepare reports on trends in quotes generated (volume, products, source, etc.) and other areas of sales administrative support. Provide recommendations to resolve problems or improve business processes.
• Identify and resolve customer satisfaction and/or operational issues proactively by engaging cross functions at varying levels to seek appropriate solutions to meet internal and business partners’ requirements.
• Trigger escalations appropriately and seek approvals for non-standard business practices.
• Lead or participate in projects involving process improvements, new business process rollout, and new system implementations. Includes beta-testing and providing feedback on pre-launch sales admin tools.
• Ensure SOX/ISO/audit compliance and quality requirements are met.
• Review terms and conditions for adherence to internal policies.
• Assist with sales team processes including staff onboarding/off-boarding, sales analytics support and sales team technology deployment and review.
• Assist in co-ordination and execution of sales events including online meetings and in-person events.
• General sales administration and support functions for Illumina sales reps and managers

Listed responsibilities are an essential, but not exhaustive list, of the usual duties associated with the position. Changes to individual responsibilities may occur due to business needs.

Position Requirements:

• 2-3 years of relevant experience.
• Strong written and verbal communication skills in Mandarin & English.
• Strong attention to details and commitment to deliver quality work in a timely manner.
• Demonstrated ability to multi-task, work in team settings, and work independently when required.
• Possess an open, flexible, and positive can-do attitude with good communication and interpersonal skill.
• Thorough knowledge of Microsoft Office and Outlook and possess an innate ability to navigate through new software applications. Software, especially web-based software, shouldn’t scare the ideal candidate.

Preferred Experience/Education/Skills:

• Bachelor’s degree or equivalent in business, life science or other related field.

We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.