Community Manager

In the late 2000s, the gaming industry went through a tectonic shift with the release of the App Store. Mino Games was started in 2011 to take advantage of this explosive growth and build the next mega-franchise. Since those early days, we’ve built four successful games - Mino Monsters 1 & 2, Cat Game, and Dog Game – with each of them generating tens of millions in revenue. Our mega-hit Cat Game has achieved more than 13 Million downloads and is universally loved by our players. We have also built an amazing team along the way.

Mino Games is on a mission to bring the world together through gaming by building the next $100 billion franchise: Dimensionals. Are you passionate about creating immersive worlds, captivating narratives, and unforgettable gaming experiences? Look no further! We're a dynamic team embarking on an exciting journey to develop a thrilling PC Steam and Console game that will push the boundaries of storytelling, gameplay mechanics, and visual fidelity.

We are seeking an exceptional Community Manager who can weave our players' passions into a thriving digital ecosystem, fueling deeper engagement, amplifying our story, and nurturing a space where every player feels seen, heard, and celebrated. At Dimensionals, you won't just be managing a community; you'll be crafting the heart and soul of our franchise.

We’re 100% focused on building this next mega-franchise, and to make this ambitious future a reality, we need the help of the best and brightest minds in the industry. If you are passionate, ambitious, creative and share our vision for the future, come join us. Let's build this together.

🛠 You will:

Community Engagement:

• Cultivate a positive and engaging online community atmosphere across various platforms. 
• Respond to player comments, feedback, and concerns in a timely manner.
• Organize and host community events online (streams, AMAs) and offline (launch parties, conventions).

Feedback Management:

• Work closely with the development and QA teams to relay community feedback and insights.
• Facilitate beta testing campaigns and compile feedback for review.

Content Creation:

• Collaborate with the marketing and design teams to create engaging content, including blog posts, videos, and social media updates.

Reporting & Analysis:

• Provide regular reports on community sentiment, feedback, and engagement metrics.
• Monitor and analyze competitors' community management strategies.

Discord Architecture & Management:

• Oversee and optimize the Dimensionals Discord server structure, ensuring channels, categories, and roles align with community needs and growth strategies.
• Manage and regularly review permissions, roles, and integrations to facilitate smooth community interactions and maintain server security.
• Implement and manage bots, webhooks, and other third-party tools to enhance server functionality and user experience.

eSports & Event Management:

• If applicable, organize and promote in-game tournaments and events.
• Collaborate with external eSports organizers for potential partnerships.

Post-Launch Support:

• Ensure consistent post-launch communication with the player base.
• Collaborate with the development team on post-launch updates and announcements.

👩‍💻You have:

Previous experience as a Community Manager: 

• 5 years as a community manager, with at least 2 years in a leadership or senior position. Experience pre and post-game launch.

Gaming Industry Experience:

• At least 3 years of experience managing communities for notable games or franchises, specifically in the gaming industry.
• Experience launching games on Steam.

Content Creation and Strategy:

• Demonstrated experience in developing and executing content strategies tailored to community growth and engagement.

Availability for Core Hours:

• Availability to work during EST business hours regardless.

Platform Experience:

• Extensive experience managing communities on platforms like Discord, Reddit, and other relevant community platforms.

Analytics:

• Proficiency in using analytics tools to derive insights from community metrics.

Collaboration & Leadership:

• Cross-functional collaboration: Demonstrable experience in collaborating with cross-functional teams like development, marketing, and customer support.

Team Leadership:

• Experience in leading or mentoring junior community managers or moderators.

💫We Offer: 

• Fully Remote: We’re fully remote and offer flexible hours.
• Paid Vacations: We offer 20 days of PTO a year.
• Paid Winter Break: Additional time off at the end of the year for rest and relaxation.
• Holidays: We follow local holidays in Canada. Our international employees get to enjoy those days as holidays as well.
• Flexible Personal & Sick days: Feeling unwell? Not to worry, we got your back!
• Health Insurance: We provide health insurance for all associates no matter where they are.
• Mental Health & Wellness Perks: We provide access to general wellness & mental health products.
• Training: We offer learning and development opportunities to help you continue leveling up.
• Independent Creativity: Mino Games is independent, which means we can be as creative as we want without being limited by client demands!
• Activities: Our Office Happiness Task Force will always surprise you with team and company-wide surprises and activities.