Community Manager, FMCG

If Customer Service, Community Management, and Social Media are your passion areas, this is for you! ✨

About ZURU

ZURU is on a mission to disrupt industries, challenge the status quo, and catalyze change through radical innovation and advances in automation. This is in play in different pillars of the company: ZURU Toys are re-imagining what it means to play; ZURU Tech is shaping a better future by leading the next building revolution; and ZURU Edge is pioneering new-generation FMCG brands to better serve modern consumers.

Founded in 2003 by EY Entrepreneur of the Year and World Entrepreneur Hall of Fame brothers Nick and Mat Mowbray, ZURU has quickly grown to a team of over 5,000 direct and indirect members across more than 30 international locations.

One of the largest toy companies in the world, our globally recognized and award-winning brands include Bunch O Balloons, Mini Brands, XSHOT, Rainbocorns, and Smashers. Our global FMCG brands include MONDAY Haircare, Rascals, NOOD, BONKERS, and Gumi Yum Surprise.

YOUR ROLE

This opportunity is perfect for anyone passionate about customer service, influencer marketing, or social media. We're looking for our next Community Manager to deliver best-in-class community management and drive brand engagement for ZURU Edge!

WHAT YOU'LL DO

• Ensure the customer journey and experience is best-in-class through responding to and interacting with customers across social platforms and email communication.
• Establish excellent knowledge of brands and their product ranges so that customers receive best-in-class responses with full information.
• Work directly with Brand Engagement Director to address any complex queries from customers and ensure these are handled seamlessly.
• Manage influencer/creator campaigns to support overall marketing goals
• Keep records of customer interactions, transactions, comments and complaints.
• Monthly reporting to the wider brand team on hero customer feedback, common requests, product issues and feedback to ensure customer needs are always governing ongoing strategies.
• Week to week reporting on defective stock issues and managing replacement stock send- outs to drive brand love.
• Support/Lead our overseas based customer service team and ensure their quality is at the ZURU standards

WHAT YOU'LL BRING

• You studied Marketing, Business or related field
• You have related experience in community management, customer service, social media or equivalent
• Excellent verbal communication, writing skills and interpersonal skills
• Your passionate about social media management and marketing
• You have genuine interest on cross-functional and cross-collaborative work
• You have the ability to multi-task and stay organised to manage competing priorities
• You are excited to contribute to our dynamic office culture (Onsite role in Auckland)

WHAT WE OFFER

🌱 Culture for Growth

🌎 Global Opportunities

💡 Surrounded by an A Player Team

💰 Competitive Remuneration

ZURU – Reimagining tomorrow 🚀

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