Key Account Manager

🌟 We’re hiring a Key Account Manager in Mexico City to lead premier accounts, drive growth, and build long-term partnerships in the toy market. You’ll own strategy and execution end-to-end, from negotiations and business planning to maximising visibility and sales performance. If you’re commercially savvy, relationship-driven, and thrive in a fast-paced environment, this role is your chance to make a big impact.

ZURU is on a mission to disrupt industries, challenge the status quo, and catalyse change through radical innovation and advances in automation. This is in play in different pillars of the company: ZURU Toys are re-imagining what it means to play; ZURU Tech is shaping a better future by leading the next building revolution; and ZURU Edge is pioneering new-generation FMCG brands to better serve modern consumers.

Founded in 2003 by EY Entrepreneur of the Year and World Entrepreneur Hall of Fame brothers Nick and Mat Mowbray, ZURU has quickly grown to a team of over 5,000 direct and indirect members across more than 30 international locations.

One of the largest toy companies in the world, our globally recognised and award-winning brands include Bunch O Balloons, Mini Brands, XSHOT, Rainbocorns, and Smashers. Our global FMCG brands include MONDAY Haircare, Rascals, NOOD, BONKERS, and Gumi Yum Surprise.

How You Will Make An Impact

• Lead the commercial strategy for assigned premier accounts, aligning with Mexico’s business objectives.
• Develop customer strategic plans to drive growth and position ZURU as a key player in the Mexican toy market.
• Maximize product availability, visibility, and brand awareness across offline and online channels through best-in-class execution.
• Negotiate and execute Joint Business Plans with key accounts, ensuring alignment between customer and ZURU goals.
• Collaborate with marketing, trade marketing, and supply chain teams to ensure flawless execution.
• Share best practices and learnings locally and globally, contributing to ZURU’s culture of continuous improvement and knowledge exchange.
• Support continuous improvement and special projects that expand your skills and contribution to the sales team.

Core Roles & Responsibilities

• Full ownership and management of assigned premier accounts in Mexico.
• Drive sales growth, optimize trade investment, and maximize product mix to achieve financial goals.
• Analyze market data and account performance to anticipate risks, identify opportunities, and propose actions.
• Ensure operational excellence by managing orders, forecasting, and availability in coordination with internal teams.
• Influence and collaborate cross-functionally to secure the tools, resources, and support needed to win in the market.
• Actively contribute to building a strong commercial culture focused on execution, innovation, and results.
• Manage administrative tasks related to assigned accounts, ensuring accuracy and timeliness.
• Participate in strategic and operational projects with cross-functional teams to support the broader business agenda.

Skills & Experiences Required

• Experience: Minimum 5 years in sales or similar roles. Toy industry experience is a plus but not mandatory.
• Education: Bachelor’s degree required.
• Languages: English fluency is essential (written and spoken).
• Commercial Skills: Strong business acumen, strategic thinking, analytical skills, and problem-solving.
• Leadership Skills: Ability to influence and motivate cross-functional teams, while holding stakeholders accountable.
• Excellent communication and influencing skills with internal and external stakeholders.
• Comfortable working in a fast-paced, changing environment.
• Self-driven, collaborative team player with a proactive mindset.
• Ability to manage multiple projects and accounts simultaneously
• Building long-term client relationships.