Consumer Protection Compliance Program Manager, Disputes

Block is seeking a Consumer Protection Compliance Program Manager with expertise in consumer payment dispute management, including Regulation E, Regulation Z, and network dispute processes. The role involves partnering with various teams like Product, Engineering, Legal, and Operations to design and embed controls, enhance operational processes, and ensure compliant customer experiences. The manager will identify compliance gaps, advise on control design, resolve complex regulatory issues, and mature the end-to-end disputes compliance program, contributing to Block's mission of economic empowerment.

Must Have

• Partner with Disputes and Risk Operations to identify compliance gaps.
• Apply expert knowledge of Regulation E, Regulation Z, and payment network rules.
• Collaborate with Product and Engineering on dispute resolution.
• Resolve complex operational or regulatory issues with Legal, Risk, and Customer Operations.
• Mature the end-to-end disputes compliance program.
• Identify and assess product control gaps and drive solutions.
• Build and maintain an inventory of risks and controls.
• Ensure coordination and alignment with global compliance programs.
• Stay updated with evolving consumer protection laws and industry best practices.
• 6+ years compliance experience in payments, fintech, or financial services.
• Expertise in consumer protection, AML, EFTA, BSA, and network rules.
• Ability to design and operationalize compliance programs.
• Proven experience supporting product development and operational teams.
• Strong knowledge of dispute management processes and account security controls.
• Ability to influence and communicate effectively across all levels.

Good to Have

• A practical, risk-based mindset and a collaborative spirit.
• A metrics- and data-driven approach to identifying issues.
• Passion for building fair, transparent, and customer-centric financial products.

Perks & Benefits

• Remote work
• Medical insurance
• Flexible time off
• Retirement savings plans
• Modern family planning
• Inclusion & Diversity initiatives
• Equal opportunity employer
• Reasonable accommodations for disabled applicants

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

The Role

At Block, we’re building products that expand access to financial services while maintaining strong consumer protections. The Consumer Protection Compliance team partners across the organization to safeguard customers, strengthen trust, and support sustainable growth across our ecosystem. We are looking for a compliance professional with hands-on experience in consumer payment dispute management including Regulation E, Regulation Z, and network dispute processes to strengthen control design, customer communication standards, and overall program scalability.

You’ll bring a practical, risk-based mindset and a collaborative spirit, someone who partners seamlessly with Product, Engineering, Legal, and Operations teams to design and embed thoughtful controls that protect our customers.

You Will

• Partner with Disputes and Risk Operations (including Disputes, ATO, Identity Verification, and Account Review teams) to identify compliance gaps, advise on control design, and enhance operational processes.
• Apply expert knowledge of Regulation E, Regulation Z, and payment network rules to strengthen dispute workflows, customer communication strategies, and operational accuracy.
• Collaborate with Product and Engineering partners to advise on dispute resolution, ensuring cohesive and compliant customer experiences.
• Work cross-functionally with Legal, Risk, and Customer Operations to resolve complex operational or regulatory issues related to consumer access, disputes, and fraud.
• Partner closely with the Disputes Compliance Lead in maturing the end-to-end disputes compliance program providing subject matter expertise, operational insights, and regulatory guidance to strengthen Block’s dispute management practices.
• Identify and assess product control gaps, evaluate remediation plans, and drive sustainable solutions that align with Block’s compliance standards.
• Build and maintain an inventory of risks and controls, and provide second-line oversight to dispute and access management processes.
• Ensure coordination and alignment with global compliance programs, maintaining consistency and transparency across regions.
• Stay up to date with evolving consumer protection laws, regulatory expectations, and industry best practices to anticipate and manage emerging risks.

You Have

• 6+ years of compliance experience in payments, fintech, or financial services, with expertise in consumer protection, AML, and regulatory frameworks such as EFTA, BSA, and network rules.
• Demonstrated ability to design and operationalize compliance programs that balance innovation with control rigor.
• Proven experience supporting product development and operational teams through clear, actionable compliance guidance.
• A metrics- and data-driven approach to identifying issues and developing substantiated, risk-based solutions.
• Strong knowledge of dispute management processes, access management, and account security controls.
• The ability to influence and communicate effectively across all levels, from frontline operations to senior leadership.
• A passion for building fair, transparent, and customer-centric financial products that empower economic participation.

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build an inclusive workplace? Check out our Inclusion & Diversity page_

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

To find a location’s zone designation, please refer to this resource.

Zone A:

$129,000—$193,600 USD

Zone B:

$119,900—$179,900 USD

Zone C:

$113,600—$170,400 USD

Zone D:

$103,200—$154,800 USD

Use of AI in Our Hiring Process

We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.

Contact us at privacy@block.xyz with hiring practice or data usage questions.

Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.

Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone.

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