Content Workflow Administrator

Job Description:

Content Workflow Administrator
Location: Bristol
Salary: £23,907

Welcome to Likewize - the market leader and one of the fastest growing companies in insurance, repair, sustainability and technology platforms!

Imagine being part of a team that keeps the digital world running. At Likewize, that's exactly what we do. We're the heroes behind the scenes, making sure technology always works - no matter what.

What makes us special?

• We offer the most comprehensive protection against any kind of technological disruption.

• Lost, stolen, damaged or complicated - we have the solution.

• We serve one billion customers worldwide for the biggest brands, telcos and banks.

• We solve 250 million technology problems a year in over 30 countries.

• We work with global giants in the technology industry

• At Likewize, you will help shape the future of technology. You will be part of a dynamic team that develops innovative solutions for insurance, warranty, repairs, trade-ins, recycling and premium tech support.

About the role:

Are you looking for an exciting career in the tech support industry? Do you have exceptional organisational skills and a keen eye for detail? Are you ready to take ownership of managing workflow tickets to ensure smooth and efficient processes across teams?

We are seeking a proactive and detail-oriented Workflow Administrator to join our team.

This role focuses on the administration and management of workflow tickets through JIRA. You will be responsible for triaging new tickets raised by internal stakeholders and clients, ensuring accurate allocation and prioritisation, and maintaining the correct ticket statuses. By closely collaborating with the Content Planner and internal teams, you’ll play a key role in driving ticket resolution and keeping workflows moving efficiently.

Ticket Management and Allocation

• Triage new tickets raised by internal stakeholders and clients, ensuring all relevant information is included.

• Allocate tickets to the correct teams, ensuring alignment with their capabilities and responsibilities.

• Collaborate with the Content Planner to allocate tickets in line with roadmap priorities and requirements.

Workflow Administration

• Ensure tickets are correctly categorised and maintained in the appropriate status within JIRA.

• Identify and resolve blocked tickets by liaising with relevant teams to remove obstacles.

• Monitor and track ticket progress, ensuring deadlines and commitments are met.

Collaboration and Communication

• Act as the central point of contact for ticket workflows, providing updates to stakeholders as needed.

• Work closely with internal teams to clarify ticket requirements and resolve ambiguities.

• Escalate issues or delays to relevant stakeholders to ensure timely resolution.

• Respect the value of information by following Likewize’s data protection / information security policies and procedures

Role and Responsibility:

Ownership

• Take responsibility for the smooth administration of workflow tickets in JIRA.

• Maintain high standards of accuracy and completeness in ticket management.

Collaboration

• Coordinate with internal teams, the Content Planner, and stakeholders to ensure tickets are prioritised and resolved efficiently.

• Communicate ticket status updates and blockers to relevant parties.

Continuous Improvement

• Identify trends or recurring issues in ticket workflows and propose solutions for process optimisation.

• Ensure the workflow management process evolves to meet the needs of the business and stakeholders.

Key Skills and Qualifications:

Experience

• Familiarity with workflow management tools, particularly JIRA.

• Experience in workflow or process administration roles is advantageous.

• Exposure to task allocation and tracking in a fast-paced environment.

Knowledge and Skills

• Strong organisational skills with the ability to prioritise and manage multiple tasks simultaneously.

• Excellent attention to detail, ensuring tickets are accurately triaged and maintained.

• Strong communication and interpersonal skills for effective collaboration with internal and external stakeholders.

Personal Attributes

• Proactive and solution-oriented, with a focus on removing blockers and driving progress.

• Detail-oriented and thorough, ensuring workflows run smoothly and efficiently.

• Self-motivated and reliable, with a commitment to completing tasks to a high standard.

• Flexible and adaptable, able to respond to changing priorities and business needs.

What do we offer?
At Likewize, we care about you and your progression. We offer:

• Up to 25 Days annual leave excluding bank holidays

• A competitive salary and benefits package

• A supportive and collaborative culture

• A fun and dynamic work environment

• A range of learning and development opportunities

• Health Cash Plan, covering Dental, Optical, Prescriptions, Health & Wellbeing, Maternity Antenatal appointments & adoption

• Access to a GP at any time, with prescriptions delivered to your home or work

• Enhanced Maternity, Paternity & Adoption

• My Perks that have hundreds of offers available with exclusive discounts and cash back on purchases

• A fully paid Employee Assistance Programme

• Free onsite car parking

• Employee Discounts

• Holiday buy back scheme, the opportunity to buy up to five extra days of annual leave

Ensure Fairness & Embrace Differences
We believe in fairness – so much so that Fair is one of our core values. To us, fair means being straight up and honest, and impartial and appropriate in our interactions; it means that we embrace diversity and are respectful and inclusive to everyone.

We know being diverse and inclusive goes beyond fairness. In fact, its fundamental to how we win. It takes all of us, with all our different points of view and experiences, to deliver for Likewize. Together we are committed to creating a work environment where differences are celebrated and are essential to our success.

We are a Disability Confident employer and are committed to creating an inclusive and supportive environment for all. We actively encourage applications from individuals with disabilities and will make reasonable adjustments throughout the recruitment process and in the workplace to ensure accessibility and equal opportunity. If you require any accommodations during the application or interview process, please let us know — we’re here to help.