Regional Account Manager / Regional Account Director – Montreal

Likewize is searching for a fully bilingual (French and English) Regional Account Manager to join our team in the Greater Montreal Area.

In this role, you will be responsible for building strategic relationships with the retail and dealer sales teams of the partner in a specified region.

Your day-to-day responsibilities include but are not limited to:

• Executing marketing promotions and training programs focused on increasing attach rate for the region.
• Identifying opportunities to deliver and develop Likewize’s key value-proposition messages within the partners’ business.
• Execute all aspects of in-store promotions, training, and field sales, ensuring work is completed in a manner that optimizes Likewize’s revenue and benefits both partners and their subscribers.
• Primary contact for Likewize within assigned territories.
• Responsible for overseeing markets with up to 100 doors, direct and indirect channels.
• Conduct Store Visits which include travel to remote markets.
• Build and maintain strong relationships with targeted partner stores & management to be their main point of contact for any questions, escalations, or selling suggestions for device protection.
• Build and maintain strong relationships with Territory Managers, District Managers, and Regional Managers, and create constant contact with them by communicating sales results, visit notes and feedback.
• Communication of program success metrics (% attached, specific success stories, feedback, and observations from store visits)
• Training on program coverage and operational aspects, as well as offering training on how to present the value proposition to the end consumer and overcoming common objections.
• Grow the attach rate of device protection on new activations, COAM/BYOD, and renewals.
• Utilize available reporting to develop quarterly sales plans and reviews.
• Conduct quarterly field reviews with key contacts to ensure sales plans are being executed and supported in field by consistent messaging.
• Develop account and relationship management strategies to grow our device protection program nationally; responsible for hitting quarterly regional targets through attach metrics and net subscriber additions.
• Analyze sales data weekly and quarterly and identify trends that are happening in the market.
• Responsible for coaching, training, and sales development of all retail reps and Store Managers in the market.
• Act as a bridge between the assigned partner and Likewize by communicating program activity.
• Maintain customer service standards by uncovering areas for improvement.
• Develop and execute contests and sales initiatives to grow attach rates in market, including monitoring and communicating results.

If you are who we are looking for, you will have the following education, skills and/or experience.

• Bachelor's degree or equivalent work experience and 5 years of experience managing clients or businesses.
• Demonstrated track record of relevant achievement working within retail telecom or related industries.
• Experience in field management or multi-store management is an asset.
• Experience with Excel, Word, Outlook, PowerPoint, and ad hoc reporting software.
• Must be able to travel up to 50% and have a functional and reliable car. Some air travel may be required.
• Ability to self-manage a territory with multiple retail locations.
• Excellent written/verbal communication; training and meeting facilitation skills.
• Must be fully bilingual in French and English, both oral and written.
• Mature, independent, creative, with excellent judgment.
• Self-motivated - ability to make decisions and organize tasks independently with minimal supervision.
• Ability to foster trusting relationships with colleagues and clients.
• Excellent interpersonal skills
• Ability to work in a dynamic fast paced environment.