SMB Account Manager, Korea

PayPal

3+ Years | South Korea (Remote) | Full Time | 1 day ago

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Job Summary

We’re looking for a high-performing SMB Account Manager to champion PayPal’s relationship with our top-tier Small and Medium Business (SMB) merchants in Korea. You’ll combine strategic relationship management with strong commercial instincts to accelerate merchant growth, increase adoption, and maximize PayPal’s share of checkout. If you’re a sales-driven relationship builder who thrives on exceeding targets, solving business challenges, and creating long-term value — we want to meet you.

Must Have

Collaborate internally to influence process quality and efficiency.
Determine appropriate actions and consider alternative solutions.
Acquire, manage, and expand relationships with small and medium-sized merchants.
Use analytical skills and judgment to recommend best solutions.
Influence through defined processes and procedures.
Drive sales growth and retention for high-value SMB accounts in Korea.
Build and manage a robust pipeline through proactive outreach and upsell opportunities.
Execute account strategies aligned with PayPal’s vision for long-term value.
Accountable for Merchant account and managing relationships as a trusted advisor.
Support negotiation and management of commercial terms, contracts, and agreements.
Drive revenue retention and anticipate future merchant needs.
Foster executive-level alignment and long-term partnership opportunities.
Drive execution of PayPal’s solutions, ensuring alignment with merchant priorities.
Oversee ongoing merchant operations, ensuring seamless onboarding and integration.
Monitor and enhance account health, mitigating risks to merchant satisfaction.
Drive merchant retention, including churn mitigation and renewal processes.
Coordinate cross-functional teams to deliver results in line with account plans.
Collaborate with internal teams to manage pipelines and forecast revenue.
Leverage competitive and industry insights to refine account strategies.
Advocate for merchant needs within PayPal, driving innovation.
Build strong partnerships with internal and external stakeholders.
Inspire collaboration, adaptability, and continuous learning within the team.
Bachelor's degree and 3+ years’ experience in Account Management, B2B Sales, or Customer Success.
Proven record of meeting or exceeding sales and growth targets.
Fluent in Korean and English, with ability to influence and build rapport.
Skilled in consultative, solution-based selling, translating data into commercial opportunities.
Strong negotiation and closing skills, focusing on long-term partnership value.
Commercially sharp with analytical mindset and proficiency in Salesforce, CRM tools.
Resilient, agile, self-motivated, managing multiple priorities in fast-paced environment.
Passion for technology, digital payments, and helping SMBs scale globally.

Perks & Benefits

Flexible work environment
Employee shares options
Health and life insurance
Valuable benefits and resources for holistic well-being

Job Description

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

If you’re a sales-driven relationship builder who thrives on exceeding targets, solving business challenges, and creating long-term value — we want to meet you.

Job Description:

Essential Responsibilities:

Collaborate internally to influence process quality and efficiency.
Determine appropriate actions and consider alternative solutions.
Acquire, manage, and expand relationships with small and medium-sized merchants.
Use analytical skills and judgment to recommend best solutions.
Influence through defined processes and procedures.

Expected Qualifications:

3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:

Job Description
Essential Responsibilities:
Collaborate internally to influence process quality and efficiency.
Determine appropriate actions and consider alternative solutions.
Acquire, manage, and expand relationships with small and medium-sized merchants.
Use analytical skills and judgment to recommend best solutions.
Influence through defined processes and procedures.
Expected Qualifications:
3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
Additional Responsibilities & Preferred Qualifications
Responsibilities
Drive sales growth and retention: Own a portfolio of high-value SMB accounts in Korea, ensuring consistent revenue growth, merchant satisfaction, and share of checkout expansion.
Own the pipeline: Build and manage a robust pipeline through proactive outreach, upsell and cross-sell opportunities, and win-back initiatives.
Execute account strategies aligned with PayPal’s vision to deliver sustainable, long-term value for merchants and PayPal.
Is accountable for Merchant account and assist to manage relationships, positing themselves as a trusted advisor
Support the negotiation and management of commercial terms, contracts, and agreements to achieve mutually beneficial outcomes.
Drive revenue retention.
Maintain strategic relationships with Merchant, driving alignment with merchant goals and PayPal’s solutions.
Anticipate future merchant needs through deep insights, fostering executive-level alignment and long-term partnership opportunities.
Drive the execution of the overall strategy and delivery of PayPal’s solutions, ensuring alignment with merchant priorities and driving shared success.
Oversee ongoing merchant operations, ensuring seamless onboarding, integration, and a positive customer experience.
Monitor and enhance account health, proactively identifying and mitigating risks to merchant satisfaction, success
Drive merchant retention, including churn mitigation / negotiation, and renewal processes
Coordinate cross-functional teams to deliver results in line with account plans and merchant expectations, ensuring operational excellence.
Collaborate with internal teams to manage pipelines, accurately forecast revenue, and report on sales activities and outcomes.
Leverage competitive and industry insights to refine account strategies and influence PayPal’s broader business initiatives.
Advocate for merchant needs within PayPal, driving innovation and ensuring solutions align with evolving market demands.
Build strong partnerships with internal and external stakeholders to maximize impact and ensure alignment of technical and commercial goals.
Inspire collaboration, adaptability, and continuous learning within the team to deliver exceptional outcomes for merchants and PayPal.
Requirements
A Bachelor's degree and 3+ years’ experience in Account Management, B2B Sales, or Customer Success — ideally in fintech, payments, or digital commerce
Proven record of meeting or exceeding sales and growth targets.
Fluent in Korean and English, with the ability to influence and build rapport across all levels of a client organization.
Skilled in consultative, solution-based selling — able to translate data and insights into compelling commercial opportunities.
Strong negotiation and closing skills, with a focus on long-term partnership value.
Commercially sharp with an analytical mindset and proficiency in Salesforce, CRM tools, and performance dashboards.
Resilient, agile, and self-motivated — comfortable managing multiple priorities in a fast-paced, target-driven environment.
Passion for technology, digital payments, and helping SMBs scale globally.
Role can be located in either Singapore or Korea

Subsidiary:

PayPal

Travel Percent:

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

Click Here

to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

About Us

PayPal is on a mission to revolutionize commerce globally. We’re driving our company, industry, and society forward with vision and velocity. With our commitment to excellence, innovation, and talent, the possibilities are limitless.

Learn more at PayPal.com/Jobs

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