Mobile Repair Technician

Likewize is seeking experienced Mobile Repair Technicians to repair damaged smartphones and tablets across the country. This role involves traveling to customer locations in a fully equipped workshop van, providing excellent customer service, and performing fault finding and quality control checks using Samsung and Apple's enhanced software. Technicians must adhere to data protection policies and be passionate about technology.

Must Have

• Travel to different customers within your region to repair Mobile Phones and Tablets
• Provide excellent customer service
• Carry out fault finding
• Perform Quality Control checking using Samsung and Apple’s enhanced software
• Respect the value of information by following Likewize's data protection / information security policies and procedures
• Live in the recruiting region
• Possess a full clean driving licence
• Have outstanding communication skills

Good to Have

• Experience repairing technology items

Perks & Benefits

• A competitive salary and benefits package
• A supportive and collaborative culture
• A fun and dynamic work environment
• A range of learning and development opportunities
• Health Cash Plan, covering Dental, Optical, Prescriptions, Health & Wellbeing, Maternity Antenatal appointments & adoption
• Access to a GP at any time, with prescriptions delivered to your home or work
• Enhanced Maternity, Paternity & Adoption
• My Perks that have hundreds of offers available with exclusive discounts and cash back on purchases
• A fully paid Employee Assistance Programme
• Free onsite car parking
• Free onsite gym
• Holiday buy back scheme, the opportunity to buy up to five extra days of annual leave
• Cycle 2 Work scheme

Job Description:

**Mobile Repair Technician, Chelmsford

Chelmsford, United Kingdom

£26,334 per annum**

Are you looking for an exciting career in the technology industry?

Likewize is the premier global boutique for device protection and pre-owned solutions. From phones to smart home devices, we care for the tech that powers everyday life.

About the role:

Likewize is looking for experienced Technician’s to repair the country’s damaged smartphones and tablets.

When your tech goes wrong, Likewize makes it right. Likewize offers the most comprehensive protection against any technology disruption. Whether a device is lost, stolen, damaged, malfunctioning, in need of an upgrade, or the user does not know how to do something, Likewize provides the solution. Trusted by the world's largest brands, telcos, and banks to look after approximately one billion of their customers.

Likewize Repair is the only Samsung and Apple approved UK mobile smartphone and tablet repairer. Comprehensively stocked with approved and genuine Samsung and Apple parts, the Likewize Repair fleet of mobile workshops is the best in the country.

Primary Responsibilities:

• Traveling to different customers within your region to repair Mobile Phones and Tablets. (Fully equipped workshop van provided)
• Providing excellent customer service
• Carrying out fault finding
• Quality Control checking using Samsung and Apple’s enhanced software
• Respecting the value of information by following Likewize's data protection / information security policies and procedures

Role Requirements:

• Live in the area we are recruiting for as this will be your region
• Have a full clean driving licence
• Outstanding communication skills
• A passion for technology & customer service
• Desirable experience repairing technology items

What do we offer?

At Likewize, we care about you and your progression. We offer:

• A competitive salary and benefits package
• A supportive and collaborative culture
• A fun and dynamic work environment
• A range of learning and development opportunities
• Health Cash Plan, covering Dental, Optical, Prescriptions, Health & Wellbeing, Maternity Antenatal appointments & adoption
• Access to a GP at any time, with prescriptions delivered to your home or work
• Enhanced Maternity, Paternity & Adoption
• My Perks that have hundreds of offers available with exclusive discounts and cash back on purchases
• A fully paid Employee Assistance Programme
• Free onsite car parking
• Free onsite gym
• Holiday buy back scheme, the opportunity to buy up to five extra days of annual leave
• Cycle 2 Work scheme

Ensure Fairness & Embrace Differences

We believe in fairness – so much so that Fair is one of our core values. To us, fair means being straight up and honest, and impartial and appropriate in our interactions; it means that we embrace diversity and are respectful and inclusive to everyone.

We know being diverse and inclusive goes beyond fairness. In fact, its fundamental to how we win. It takes all of us, with all our different points of view and experiences, to deliver for Likewize. Together we are committed to creating a work environment where differences are celebrated and are essential to our success.

We are a Disability Confident employer and are committed to creating an inclusive and supportive environment for all. We actively encourage applications from individuals with disabilities and will make reasonable adjustments throughout the recruitment process and in the workplace to ensure accessibility and equal opportunity. If you require any accommodations during the application or interview process, please let us know — we’re here to help.

Are you ready to join Likewize?

At Likewize, we are trusted by many of the world’s biggest brands to look after their customers tech. When their tech goes wrong we make it right.

We offer device protection insurance programs, repair services, upgrade and recommence solutions and also premium tech support.

The tech industry moves fast - but so do we. Innovation and disruption are in our DNA, so we are always challenging convention and looking for ways to do things better, quicker and making everything easier for our customers.

Doing that successfully takes trust, teamwork and a knack for making the complicated simple. We’re looking for creative, quick and relentless talent to join the team. Are you one of us?