Correction and Removal Specialist

Job Description

Join the Europe Region Correction and Removal (C&R) team and play a key role in safeguarding patient safety and product quality. In this cross-functional environment, you’ll collaborate with diverse teams to drive timely and compliant actions on distributed products—ensuring satisfaction across customers, regulatory authorities, and internal stakeholders.

Your role:

• Contributing to support the International Region Central Team in the development of the C&R Strategy and ensure alignment with local key stakeholders.
• Drives timely execution of C&R strategies as applicable for the local organization
• Supporting timely reporting and closure of FSCA to Competent Authorities within the Region/Zone
• Supporting timely closure of the Competent Authority Inquiries related to C&R in collaboration with Business.
• Supporting timely completion of Customer Notification and Due Diligence within the Region
• Supporting C&R alignment and continuous improvement in the Region
• Reviewing C&R communication regarding when necessary
• Ensuring escalations to relevant partners for C&R
• Providing relevant feedback and insight from competent authorities, customers and field to Business to ensure continuous improvements.
• Supporting of the Monitoring of C&R related KPIs and escalate timely when needed.
• Supporting the resolution of FCO prioritization locally in alignment with C&R priorities.
• Managing C&R files and documentation
• Support the preparation of responses to Regulatory agencies inquiries and provide follow up.
• Support the efficacy and efficiency of C&R processes and monitor and report on C&R metrics.
• Engage with Philips C&R teams to support continuous improvement effort in the C&R process.

How we work together

• We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
• This role is an office role.

You’re right for this role if:

• A Bachelor’s or Master’s degree in a technical field, ideally within Healthcare, Engineering, or Life Sciences
• Minimum of 2 years’ experience in Correction & Removals, Field Actions & Returns, or Post-Market Surveillance
• Solid understanding of medical device regulations, including 21 CFR Parts 803, 806, and 820; EU MDR (Regulation (EU) 2017/745); ISO 13485; and ISO 14971
• Project management expertise or a strong interest in this field is required
• Excellent analytical capabilities, a structured approach to work, and the ability to prioritize tasks in a fast-paced environment
• Clear and confident communication skills, with the ability to collaborate across functions and levels

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business here
• Discover our rich and exciting history here
• Learn more about our purpose here

About Philips UKI

In the UK, we are recognised as a Disability Confident employer and are proud to be part of the Armed Forces Covenant & Mental Health at Work Commitment. We welcome all applicants including those from minority backgrounds, LGBTQIA+ and individuals living with a disability.

Because we are at our best when you are, you can safely share any reasonable tools or adjustments needed during our recruitment process and beyond.

We are committed to fostering a flexible work environment that is conducive to personal and professional growth and encourage open discussions around flexible working options to ensure we tailor a working arrangement suitable to individual needs while aligning with business goals. If you have specific flexible working requirements, please feel free to discuss these during these with your TA Consultant.

For more information, read our Inclusion and Diversity Policy and, to know more about your Human Rights, we encourage you to view this report.

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About Us

At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.

For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.

Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.

It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism.

To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

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