Credentialing and Onboarding Consultant

What We'll Bring:

This role serves as a strategic consultant within the Credentialing and Onboarding team, focused on supporting the launch, maintenance, and enhancement of the Real Estate Portal. The Consultant will act as a key liaison between business and technical teams, ensuring seamless onboarding experiences and efficient credentialing processes aligned with the portal’s evolving capabilities.

What You'll Bring:

• 4+ years’ experience in analytics and systems development
• Bachelor’s Degree Preferred
• Experience in partnering with multiple departments
• Knowledge of SalesForce, SCM, TUBS
• Demonstrable ability to manage projects and user testing

Impact You'll Make:

• Product & Platform Expertise
• Serve as subject matter expert (SME) for the Real Estate Portal, Gatekeeper, and Salesforce
• Support testing, hotfixes, and enhancements related to the Real Estate Portal
• Partner on the development and implementation of new features and platform integrations

• Process Optimization & Reporting
• Generate and analyze reports to identify inefficiencies and opportunities for improvement
• Drive continuous process enhancements using real-time data insights

• Stakeholder Collaboration
• Coordinate credentialing and onboarding requests across global teams
• Collaborate with Illuminate Support, Gatekeeper Support, and various sales groups to align portal functionality with business needs
• Facilitate transparent communication across all levels of project involvement

• Operational Agility
• Adapt and prioritize tasks effectively in a dynamic, fast-paced environment
• Identify system errors and collaborate with impacted teams to drive resolution

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company’s reputation are also essential expectations of this position.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Benefits:

TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion’s Employee Resource Groups. Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion’s Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting ERCoE@transunion.com.

Pay Scale Information:

The U.S. base salary range for this position is $72,300.00 - $105,000.00 annually. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual’s education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations.

Regular, fulltime non-sales positions may be eligible to participate in TransUnion’s annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.

TransUnion's Internal Job Title: Consultant, Customer Support Operations

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