CRM Manager

2 Months ago • 5 Years + • Account Management

Job Summary

Job Description

As a CRM Manager, you will be the subject matter expert for all Salesforce CRM functionality, adoption and overall CRM strategy. Your responsibilities include leading and managing the Salesforce Sales Cloud solution, collaborating with stakeholders, providing training and support, analyzing user adoption, troubleshooting issues, ensuring data compliance, and building Salesforce advocates. This role is for a 12-month fixed-term contract.
Must have:
  • 5+ years of senior-level experience in sales/marketing/change management.
  • At least 2 years in Salesforce Sales Cloud CRM systems.
  • Experience in CRM strategy planning and execution.
  • Experience in analysing data and deriving insights.
  • Excellent knowledge of data management and data quality processes.
Perks:
  • Competitive compensation package
  • Inclusive employee benefits
  • Flexibility programs
  • PwC is an equal opportunities employer

Job Details

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Clients & Markets

Management Level

Manager

Job Description & Summary

At PwC our clients are at the heart of what we do and crucial to our growth. Our Business Development team provides direct support to the client facing teams across all service lines within the PwC firm.

This role is for a 12 month fixed term contract.

Supported by a Salesforce Associate and under the leadership of the Data Analytics Lead and Head of Business Development, you will be the subject matter expert for all Salesforce CRM functionality, adoption and overall CRM strategy.

Your responsibilities will include:

  • Lead all aspects of and manage the Salesforce Sales Cloud solution. This includes strategic planning, data collation and dashboard creation, data  accuracy and implementing business processes.

  • Collaborate with partners and business stakeholders in shaping Salesforce relevant solutions to support the business robustly implement its go-market strategy. 

  • Provide practical guidance, training and support on Sales Cloud across all areas to ensure that users are maximising the platform’s capabilities.

  • Analyse and understand user adoption, identifying changes in key metrics, recommending next steps and sharing with relevant stakeholders.

  • Troubleshoot issues, provide recommendations and implement solutions and best practices in the areas of data integrity standards, data quality and overall Salesforce system usage.

  • Accountable for ensuring that all Salesforce processes and corresponding activities are in compliance with the firm’s data protection policy and the PwC networks data protection programme.

  • Liaising directly with teams to bring Salesforce to life within the service lines, to build advocates for Salesforce adoption and usage at leadership and all levels throughout the Firm.

Experience

  • A minimum of 5 years of senior level experience in a corporate environment such as sales/marketing/change management including at least 2 years in Salesforce Sales Cloud CRM systems 

  • Demonstrable experience in CRM strategy planning and execution.

  • Proven track record of working on multiple projects with tight deadlines.

  • Experience in analysing data and deriving insights and meaning from datasets.

  • Excellent knowledge of data management and experience in data quality processes.

  • Experience in presenting and delivering training to a wide range of audiences.

  • Professional service environment experience would be an advantage.

Skills

The candidate will display as many of the following skills as possible:

  • Excellent technical skills and understanding of the full potential of Salesforce as a CRM tool in a business to business environment.

  • Excellent business and commercial knowledge and perspective.

  • Excellent people, communication and relationship-building skills.

  • Proactive, results focused and capable of managing multiple projects to consistently deliver to tight deadlines.

  • Strategic decision maker with the required credibility and presence to engage with, challenge and influence senior stakeholders.

  • Demonstrates a high attention to detail and a passion for delivering high quality work

  • Possess the ability to lead and inspire teams on their Salesforce journey, fostering Salesforce advocates and dedicated Salesforce ambassadors

  • An advocate for change - open to new ideas and proactive in leading change and improvement towards best practice

  • Skilled in positively challenging behaviours to achieve better outcomes

Unlock your potential with PwC Ireland

We believe that challenges are better solved together. We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of amazing teams encouraged to collaborate and innovate in a way that creates powerful solutions and makes a positive impact. This purpose-led work, and our continuous development and encouragement, will help unlock your potential and take your career to the next level.

Enjoy PwC’s perks

We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive employee benefits and flexibility programs that will help you thrive in work and life. Learn more about us at Life@PwC. (https://www.pwc.ie/careers-ie/life-at-pwc.html).

Being appreciated for being you

Our most valuable asset is our people and we recognise you for it - ensuring you feel like you belong and that you are valued and rewarded for the great work you do everyday. PwC is an equal opportunities employer and creating a diverse workforce that is representative of the communities we serve is hugely important to us.

We believe this so much that we have signed up for the Business in the Community Inclusive Workplace Elevate Pledge. (https://www.bitc.ie/the-leaders-group-on-sustainability/inclusive-workplace-pledge/)

Our Inclusion First strategy puts inclusion at the heart of our culture - supporting an environment where individuality is embraced, diversity is celebrated and inclusion is valued. Check out our culture of belonging and explore our range of inclusive programmes, initiatives, employee resource groups and more at www.pwc.ie.

Avoid the confidence gap; you do not have to match all the listed requirements exactly to apply, we’d love to hear from you!

We will ensure that everyone is supported throughout and, if required,  provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please email us for more information.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Analysis, Business Expansion, Business Performance Management, Coaching and Feedback, Communication, Competitive Advantage, Creating Salesforce Reports, Creativity, Customer Insight, Data Quality, Data Quality Assessment, Data Quality Metrics, Data Validation, Embracing Change, Emotional Regulation, Empathy, Employee Advocacy Software, Implementation Support, Inclusion, Information Technology Applications, Intellectual Curiosity {+ 38 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

Similar Jobs

AECOM - Structural High Voltage Transmission Lines Engineer IV

AECOM

Bucharest, Bucharest, Romania (Hybrid)
1 Month ago
Blockville - Corporate Communications Manager

Blockville

İstanbul, Türkiye (On-Site)
1 Year ago
Postman - Sr. Engineering Manager, Client Platform

Postman

Bengaluru, Karnataka, India (Hybrid)
3 Months ago
Grab - Lead, Commercial Planning - Enterprise

Grab

Ho Chi Minh City, Vietnam (On-Site)
3 Months ago
Nagarro - HR Transformation Advisor (m/f/d)

Nagarro

Germany (Remote)
9 Months ago
Rippling - Account Manager - Strategic, Growth & Retention (HR Services Channel)

Rippling

San Francisco, California, United States (Hybrid)
4 Months ago
Power Integrations - Senior Accountant - Cost / Revenue

Power Integrations

Singapore, Singapore (On-Site)
5 Months ago
Google - Account Manager, People with Disabilities (English, Portuguese)

Google

São Paulo, State Of São Paulo, Brazil (On-Site)
7 Months ago
NBC Universal - Account Executive

NBC Universal

El Paso, Texas, United States (On-Site)
2 Months ago
Kabam - Senior Accountant

Kabam

Vancouver, British Columbia, Canada (Hybrid)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Corsair gaming - Product Manager

Corsair gaming

Landshut, Bavaria, Germany (On-Site)
2 Months ago
Code and Theory - Senior Engineer, Back-end

Code and Theory

Karnataka, India (Remote)
9 Months ago
Zeeco, Inc. - Quality Documenter

Zeeco, Inc.

Shanghai, China (On-Site)
1 Month ago
Egnyte - Senior Manager, Global HR Operations

Egnyte

Mountain View, California, United States (On-Site)
10 Months ago
Sonar Source - Recruitment Coordinator

Sonar Source

Geneva, Geneva, Switzerland (Hybrid)
2 Months ago
SEGA - Senior Software Engineer (Graphics)

SEGA

London, England, United Kingdom (Hybrid)
6 Months ago
PwC - Associate - SAP- GDC

PwC

Kolkata, West Bengal, India (On-Site)
10 Months ago
Cadence - Software Engineering Director

Cadence

Shanghai, China (On-Site)
2 Months ago
Capgemini - UCCE

Capgemini

Bengaluru, Karnataka, India (On-Site)
2 Months ago
USE Insider - Global Data Partnership Director

USE Insider

United States (Remote)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in Dublin, County Dublin, Ireland

Riot Games - Senior Software Engineer, Services - Esports Platform & Experiences

Riot Games

Dublin, County Dublin, Ireland (On-Site)
8 Months ago
Whatnot - Customer Experience Agent (German or Dutch Speaking)

Whatnot

Dublin, County Dublin, Ireland (Remote)
9 Months ago
Toast - Backend Software Engineer II - Funds Management

Toast

Dublin, County Dublin, Ireland (Hybrid)
1 Month ago
playrix  - MICE Event Manager

playrix

Ireland (Remote)
6 Months ago
Monzo - Financial Health Operations Manager

Monzo

Dublin, County Dublin, Ireland (On-Site)
1 Month ago
Riot Games - Vendor Enablement Specialist

Riot Games

Dublin, County Dublin, Ireland (On-Site)
2 Months ago
broadcom - Technical Support Engineer - L2

broadcom

Cork, County Cork, Ireland (On-Site)
1 Year ago
DraftKings - Lead Network Engineer

DraftKings

Ireland (Remote)
5 Months ago
Google - Customer Growth Associate

Google

Dublin, County Dublin, Ireland (On-Site)
3 Months ago
Riot Games - AP Specialist (10 Month Contract)

Riot Games

Dublin, County Dublin, Ireland (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Account Management Jobs

NinjaVan - Manager, B2B (Strategic Account)

NinjaVan

Subang Jaya, Selangor, Malaysia (On-Site)
1 Month ago
Hitachi - MS Dynamics CRM Technical-JBU

Hitachi

Chennai, Tamil Nadu, India (Remote)
9 Months ago
Toast - Retail Account Executive

Toast

San Mateo, California, United States (Hybrid)
1 Month ago
NetBrain - Strategic Account Executive

NetBrain

New York, New York, United States (On-Site)
2 Months ago
Keywords Studios - Technical Account Manager

Keywords Studios

Canada (On-Site)
3 Months ago
Zinnia - Financial Reporting Staff Accountant

Zinnia

Alpharetta, Georgia, United States (Hybrid)
3 Weeks ago
MiQ - Account Manager

MiQ

Denver, Colorado, United States (Hybrid)
2 Months ago
Toast - Territory Account Executive

Toast

Biloxi, Mississippi, United States (On-Site)
1 Month ago
Diligent Corporation - Account Executive

Diligent Corporation

New York, United States (Hybrid)
3 Weeks ago
Figma - Account Executive, Federal

Figma

San Francisco, California, United States (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 152 countries with over 327,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by visiting us at www.pwc.com. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity.


Content on this page has been prepared for general information only and is not intended to be relied upon as accounting, tax or professional advice. Please reach out to your advisors for specific advice.

Johannesburg, Gauteng, South Africa (On-Site)

Barueri, São Paulo, Brazil (On-Site)

Dublin, County Dublin, Ireland (On-Site)

Bengaluru, Karnataka, India (On-Site)

Montreal, Quebec, Canada (On-Site)

Bengaluru, Karnataka, India (On-Site)

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)

View All Jobs

Get notified when new jobs are added by PwC

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug