CRM Technical Manager

Overview:

SOFTSWISS continues to expand the team and is looking for a CRM Technical Manager

We need a true, experienced and accomplished professional who shares our culture and values.

About Product:

SOFTSWISS Managed Services
A part of SOFTSWISS solutions offered to clients to facilitate their iGaming brand growth.

Learn More

Key responsibilities:

• Develop and implement strategic CRM plans tailored to the casino verticals, enhancing processes and automating workflows
• Support operational teams with scalable solutions to improve campaign management efficiency and effectivenes
• Conduct regular analysis of customer data to identify trends, behaviors, and opportunities for improvement
• Provide insights and actionable recommendations to senior management based on data analysis
• Manage multiple CRM projects, ensuring timely delivery, stakeholder alignment, and measurable impact
• Collaborate with external partners to enhance CRM capabilities and tools
• Prepare and present regular reports on CRM performance and initiatives
• Stay informed on iGaming trends, compliance requirements, and best practices to keep CRM efforts competitive and compliant

Requirements:

• 2+ years of CRM experience within the iGaming industry/related sectors
• Proven success in a strategic CRM role with cross-functional project management skills
• Strong analytical skills with the ability to interpret data and drive decision-making
• Experience in customer lifecycle management, segmentation, and multi-channel campaign execution
• Excellent communication, organizational, and stakeholder management skills
• Familiarity with CRM platforms, ESPs, Tableau, and analytics tools
• Proactive and solution-oriented mindset with a deep understanding of customer behavior in online gaming environments
• Fluency in English (B2+); additional languages are a plus
• Self-organized, detail-oriented, and able to work in a fast-paced environment

What we offer:

• Full-time work opportunities
• Comprehensive Mental Health Programme
• Private insurance
• Sports program compensation
• Free online English lessons
• An additional 1 Day off per calendar year
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events.