Customer Care Advisor

To strengthen our team, we are looking for a new Customer Care Advisor colleague for our Langenhagen office.

Your role and responsibilities

You are the first line of support for all customer questions and requests, providing speedy, high-quality, customer-centric interactions to ensure timely and adequate service, contributing to customer experience, retention, and satisfaction.

• Receive, assess, respond to, and follow up on multi-channel client requests, straightforward complaints, signals and/or interests from customers, to provide timely, adequate support and service, contributing to customer retention and satisfaction.
• Input, register, and administer client information/documentation (e.g., import/export documentation), requests, and signals in the relevant systems, following standard procedures, to effectively register customer information.
• Take ownership of the customer care of a specific set of customers regarding their questions or requests to maintain the customer portfolio efficiently.
• Proactively reach out to other team members (internally and externally) to share customer and sales insights and opportunities, providing input to refine account plans for sales colleagues
• Guide, inform, educate, support, and advise customers on how to use the eCommerce platform, enabling them to use the platform effectively and autonomously.
• Participate in projects, carry out defined tasks, and ensure the quality of your work to contribute to the successful delivery of the project.
• Review existing operations in customer care and related processes and collect or provide ideas for improvements.
• Support and assist colleagues and shares insights and learnings with others.
• Develop and maintain a basic understanding of customer care related processes and systems, by participating in development planning activities as well as formal and informal training and coaching.

How to succeed / your profile

• Strong communication skills and a customer-centric mindset.
• Ability to handle requests quickly, accurately, and professionally.
• Proactive attitude with a willingness to learn and grow.
• Strong organizational skills and attention to detail.
• A team player who enjoys collaborating and sharing knowledge.
• Previous experience in customer service or sales is a plus.
• A fluent knowledge in German and a good conversational level in English.

People are at our heart

TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.

About TVH

TVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation.