Customer Care Advisor

7 Minutes ago • All levels • Customer Service

Job Summary

Job Description

As a Customer Care Advisor, you will be the primary contact for after-sales support, guiding customers through platform features and handling inquiries across multiple channels. Your responsibilities include collecting and analyzing customer feedback, collaborating with the sales team for order processing, and supporting administrative tasks. This role requires fluency in Bulgarian and English, a customer-focused mindset, and strong communication skills, contributing to a global company with a family-like atmosphere.
Must have:
  • Introduce and guide new and existing customers through new and improved platform features and functionalities.
  • Act as the first point of contact for after-sales support, handling inquiries related to returns, replacements, refunds, delivery tracking, backorders, and other post-order matters.
  • Provide customer service across multiple channels (email, phone, chat) in a professional and solution-oriented manner.
  • Collect and analyze customer feedback on a daily basis, identifying trends and creating reports with actionable insights and improvement suggestions.
  • Collaborate with the sales team to ensure accurate and efficient end-to-end processing of customer orders.
  • Support a variety of administrative and operational tasks related to the complete after-sales customer journey.
Good to have:
  • Additional languages such as Dutch, French, German, or Italian.
  • Experience with the Bulgarian market or other regional markets.
Perks:
  • 32 days of vacation.
  • A competitive salary based on a 40-hour work week.
  • A 6 month employment contract with the possibility of extension.
  • Company pension scheme.
  • Bike leasing program.
  • Opportunities for professional development, including access to LinkedIn Learning and a wide range of internal and external training courses.
  • A first-name culture.
  • A varied and responsible role in a global company with a family-like atmosphere.

Job Details

Your responsibilities:

  • Introduce and guide new and existing customers through new and improved platform features and functionalities.
  • Act as the first point of contact for after-sales support, handling inquiries related to returns, replacements, refunds, delivery tracking, backorders, and other post-order matters.
  • Provide customer service across multiple channels (email, phone, chat) in a professional and solution-oriented manner.
  • Collect and analyze customer feedback on a daily basis, identifying trends and creating reports with actionable insights and improvement suggestions.
  • Collaborate with the sales team to ensure accurate and efficient end-to-end processing of customer orders.
  • Support a variety of administrative and operational tasks related to the complete after-sales customer journey.

Your profile:

  • A bachelor’s degree or equivalent professional experience.
  • Fluency in Bulgarian and English is required. Additional languages such as Dutch, French, German, or Italian are a strong plus.
  • Experience in customer service, operations, or account management, preferably with exposure to the Bulgarian market or other regional markets.
  • Strong communication and interpersonal skills.
  • Customer-focused mindset with a proactive and commercial attitude.
  • A team player with a hands-on mentality and the ability to work independently.
  • Comfortable using CRM and other support technologies; able to communicate technical issues clearly.
  • Structured, methodical, and detail-oriented with good analytical and problem-solving skills.

What's in it for you

  • 32 days of vacation.
  • A competitive salary based on a 40-hour work week.
  • A 6 month employment contract with the possibility of extension.
  • Company pension scheme.
  • Bike leasing program.
  • Opportunities for professional development, including access to LinkedIn Learning and a wide range of internal and external training courses.
  • A first-name culture – we’re on a first-name basis with all colleagues
  • A varied and responsible role in a global company with a family-like atmosphere, where people truly matter.

People are at our heart

TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.

About TVH

TVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation.

Similar Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Similar Skill Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Jobs in Waregem, Flanders, Belgium

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Customer Service Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Waregem, Flanders, Belgium (Hybrid)

Waregem, Flanders, Belgium (Hybrid)

Olathe, Kansas, United States (Hybrid)

Olathe, Kansas, United States (On-Site)

Olathe, Kansas, United States (Hybrid)

Olathe, Kansas, United States (Hybrid)

Elizabethtown, Pennsylvania, United States (On-Site)

Waregem, Flanders, Belgium (On-Site)

Olathe, Kansas, United States (On-Site)

Waregem, Flanders, Belgium (Hybrid)

View All Jobs

Get notified when new jobs are added by TVH

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug