Technical Support Representative
2 Months ago • All levels
Customer Service
Job Description
Barracuda is seeking a Technical Support Representative with computer and networking knowledge to join their cybersecurity team. This entry-level, front-line position involves providing technical support for Barracuda's security solutions through phone, email, chat, and remote access. The role requires assisting customers and partners with configuration, implementation, and troubleshooting of networking and security products, including network, client/server, Linux/Windows/macOS, storage, email, and web products. The ideal candidate will be fluent in French with strong English proficiency, possess good troubleshooting skills, and a willingness to learn new technologies.
Good To Have:
- Basic knowledge of public cloud, VPN, virtualization, IoT, Microsoft 365, and web technologies.
Must Have:
- Fluent in French and strong English proficiency.
- IT education (apprenticeship, technical school, HTL, FH, university).
- Strong troubleshooting and problem-resolution skills.
- Solution-oriented thinking and eagerness to learn.
- Experience in technical support is ideal.
Job ID: 26-245
Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use.
We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an employer that complies with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.
Envision yourself at Barracuda
We're currently looking for a highly motivated and excited Support Technician with computer and networking knowledge, to provide quality support of our superb networking and security products to our customers and partners.
This role will be an entry-level front-line facing position where you will understand, document, and troubleshoot the customers' product support issues over email, phone, and chat mediums. This position will work within a team and will report into the Technical Support Manager.
This role will be an entry-level front-line facing position where you will understand, document, and troubleshoot the customers' product support issues over email, phone, and chat mediums. This position will work within a team and will report into the Technical Support Manager.
What you’ll be working on:
- Provide technical support for Barracuda's security solutions via phone, email, chat, or remote access.
- Assist our partners and customers with configuration, implementation, and troubleshooting.
- Communicate with, assist, and support our customers and partners to protect their IT infrastructure.
- Provide assistance with our network, client/server, Linux/Windows/macOS, storage, email, and web products.
What you bring to the role:
- Fluent in French, with strong proficiency in English
- Completed education with a focus on IT (apprenticeship, technical school, HTL, FH, university degree).
- Strong troubleshooting and problem-resolution skills.
- Ideally, experience in technical support.
- Strong solution-oriented thinking and a willingness to learn new technologies.
- Basic knowledge of public cloud, VPN, virtualization, IoT, Microsoft 365, and web technologies is an advantage.
What you’ll get from us
A team where you can voice your opinion, make an impact, and where you and your experiences are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda. In addition, you will receive equity, in the form of non-qualifying options.
#LI-Hybrid
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