IT Program Manager

The IT Program Manager at Barracuda is responsible for leading complex IT programs and projects, defining technical scope, and ensuring compliance with organizational standards. This role involves managing technical risks, monitoring program performance, and driving adherence to project management methodologies. The manager will build strong stakeholder relationships, guide teams with technical expertise, address complex challenges, and implement innovative solutions to ensure successful project and program delivery.

Must Have

• Lead and manage execution of IT programs and projects, defining technical scope and architectural frameworks
• Identify, assess, and mitigate technical risks and issues using risk management frameworks
• Utilize performance metrics and analytics tools to monitor program health and drive continuous improvement
• Ensure adherence to established project management methodologies (Agile, Waterfall) and technical standards
• Monitor and report on program progress, deliverables, and milestones to stakeholders
• Build strong relationships with internal and external stakeholders to secure resources
• Apply expert knowledge in specialization to address business challenges
• Guide other managers and apply advanced knowledge to complex challenges
• Work cross-functionally on IT project management projects
• Support intake governance, portfolio reporting, and leadership visibility
• Employ domain-specific judgment for open-ended problems
• Bachelor’s/master’s degree in IT, computer science, business administration or equivalent
• 8-12 years of experience with bachelor’s or 6-10 years with master's in IT program management

Good to Have

• Project Management Professional (PMP) certification
• Certified ScrumMaster (CSM) or other Agile-related certifications
• ITIL Foundation certification or higher
• Cross-Functional Collaboration
• Effective Communication
• Empathy
• Customer Focus
• Adaptability
• Critical Thinking
• Conflict Resolution
• Team Building

Perks & Benefits

• A team where you can voice your opinion and make an impact
• Internal mobility and career growth opportunities
• Equity, in the form of non-qualifying options
• High-quality health benefits
• Retirement Plan with employer match
• Flexible Time Off and Paid Time Off benefits
• Volunteer opportunities

Description

Job ID 26-385

Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use.

We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an Equal Opportunity Employer, committed to equal employment opportunity and equitable compensation regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.

Envision yourself at Barracuda

The IT Program Manager is responsible for leading and overseeing complex IT programs and projects, defining technical scope, planning and scheduling the program, and ensuring compliance with organizational standards and protocols. The role manages technical risks, monitors program performance and drives adherence to project management methodologies. The role involves building strong relationships with stakeholders to secure resources and guide teams with their project management and technical expertise. The role involves addressing complex challenges and driving implementation of innovative solutions with successful projects and programs.

What you’ll be working on

• Leads and manages the execution of IT programs and projects, including defining technical scope, designing architectural frameworks, and ensuring compliance with IT standards and best practices
• Identifies, assesses, and mitigates technical risks and issues, employing risk management frameworks and incident response protocols to minimize disruptions and maintain program integrity
• Utilizes performance metrics and analytics tools to monitor program health, including system performance indicators, error rates, and user adoption rates, to drive continuous improvement
• Ensures adherence to established project management methodologies (e.g., Agile, Waterfall) and technical standards, focusing on governance and change management processes
• Monitors and reports on program progress, including performance metrics, deliverables, and milestones, providing regular updates to stakeholders and senior management
• Builds strong working relationships with a broader network of internal and external stakeholders to gather information, persuade others of their ideas, and secure resources needed for project success
• Applies expert knowledge of varied concepts in their area of specialization to address challenges for a business and/or region and/or function
• Guides other managers, sharing deep expertise and best practices in their specialized area and applies advanced knowledge to tackle highly complex challenges and develop innovative solutions
• Works in a domain-oriented manner across cross-functional teams on IT project management project(s)
• Supports intake governance, portfolio reporting, and leadership visibility by maintaining accurate program data across CIO reporting tools
• Employs a high standard of domain specific judgement to tackle open-ended problems that are difficult to prioritize, and define what/how things are done

What you bring to the role

Education:

• Bachelor’s/master’s degree in information technology, computer science, business administration or equivalent

Experience:

• 8-12 years of experience with bachelor’s or 6-10 years of experience with master's in areas such as IT program management, including system integrations, application deployments, and infrastructure upgrades, or equivalent

Certifications (preferred):

• Project Management Professional (PMP) certification from the Project Management Institute (PMI)
• Certified ScrumMaster (CSM) or other Agile-related certifications
• ITIL Foundation certification or higher, demonstrating knowledge of IT service management best practices

Skills:

Technical/Functional Skills:

• Risk Management
• Project Portfolio Management
• IT Architecture Design
• Software Development Lifecycle (SDLC)
• Agile Methodologies
• Resource Management
• KPI Monitoring and Analysis
• Technical Requirement Definition and Design
• Regulatory Compliance

Behavioural Skills:

• Cross-Functional Collaboration
• Effective Communication
• Empathy
• Customer Focus
• Adaptability
• Critical Thinking
• Conflict Resolution
• Team Building

What you’ll get from us

A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda.

• Equity, in the form of non-qualifying options
• High-quality health benefits
• Retirement Plan with employer match
• Career-growth opportunities
• Flexible Time Off and Paid Time Off benefits
• Volunteer opportunities