Process Manager (f/d/m) – Video Game Localization

Altagram Group is seeking a Process Manager to optimize video game localization workflows. This role involves owning, developing, and maintaining end-to-end production processes, SOPs, and QA structures across various localization services. The manager will collaborate cross-functionally with Production, Linguistic, QA, Audio, Engineering, and Shared Services to ensure efficiency, scalability, and high-quality delivery, acting as a neutral operational partner to drive clarity and improvement.

Must Have

• Own, develop, and maintain end-to-end production workflows, SOPs, templates, and QA structures across localization services
• Ensure stable, scalable, and well-documented processes across Production, Linguistic, QA, Audio, and Shared Services
• Act as a central point of contact for process-related topics, aligning internal teams on workflow changes and best practices
• Monitor operational performance and identify opportunities to reduce complexity, manual effort, and risk
• Analyze recurring issues and lead root cause analyses, post-mortems, and improvement initiatives
• Design and optimize workflows and automations within Plunet / TMS and related internal tools
• Collaborate closely with IT, Engineering, and external partners on tool development, testing, and rollouts
• Prepare process-related insights, KPIs, and improvement proposals for business reviews and management discussions
• Create and maintain clear documentation, SOP libraries, and onboarding materials
• Deliver trainings and support teams during process changes to ensure adoption and long-term effectiveness
• 3–5+ years of experience in localization operations or project management within the video game industry
• Strong understanding of full-cycle localization workflows (text, QA, audio, LQA)
• Advanced experience with Plunet or comparable TMS platforms
• Proven ability to design, document, and optimize operational processes
• Strong analytical skills
• Excellent communication skills
• Confidence working across teams without direct authority
• A proactive, improvement-driven mindset with a high degree of ownership and autonomy
• Fluent English required

Good to Have

• Additional languages (e.g. German, French, Korean) are a plus

Perks & Benefits

• Feel free to work remotely up to 90 days per year
• Additional leave entitlements that grow each year after your first year
• Annual performance and salary review
• Performance-related bonus
• Subsidy for the BVG public transport ticket for Berlin-based team members
• Beautiful office garden
• Snacks and a variety of drinks in the kitchen, including cold beer after work
• Gaming room with darts and consoles
• Pet-friendly office

##### LEVEL UP AND START A NEW ADVENTURE!

Are you passionate about operational excellence and process optimization in game localization? We’re looking for a Process Manager to join our team and work closely with the COO to shape, standardize, and continuously improve production workflows across the Altagram Group.

In this role, you’ll take ownership of localization processes across teams and services, ensuring efficiency, scalability, and consistently high-quality delivery. You’ll collaborate cross-functionally with Production, Linguistic, QA, Audio, Engineering, and Shared Services, acting as a neutral operational partner who drives clarity, alignment, and improvement across the organization.

YOUR ROLE

• Own, develop, and maintain end-to-end production workflows, SOPs, templates, and QA structures across localization services
• Ensure stable, scalable, and well-documented processes across Production, Linguistic, QA, Audio, and Shared Services
• Act as a central point of contact for process-related topics, aligning internal teams on workflow changes and best practices
• Monitor operational performance and identify opportunities to reduce complexity, manual effort, and risk
• Analyze recurring issues and lead root cause analyses, post-mortems, and improvement initiatives
• Design and optimize workflows and automations within Plunet / TMS and related internal tools
• Collaborate closely with IT, Engineering, and external partners on tool development, testing, and rollouts
• Prepare process-related insights, KPIs, and improvement proposals for business reviews and management discussions
• Create and maintain clear documentation, SOP libraries, and onboarding materials
• Deliver trainings and support teams during process changes to ensure adoption and long-term effectiveness

##### Your profile

• 3–5+ years of experience in localization operations or project management within the video game industry
• Strong understanding of full-cycle localization workflows (text, QA, audio, LQA)
• Advanced experience with Plunet or comparable TMS platforms
• Proven ability to design, document, and optimize operational processes
• Strong analytical skills with the ability to translate complexity into clear, practical solutions
• Excellent communication skills and confidence working across teams without direct authority
• A proactive, improvement-driven mindset with a high degree of ownership and autonomy
• Fluent English required; additional languages (e.g. German, French, Korean) are a plus

##### Why us?

The heart of our success lies in our powerful, diverse team, strengthened by their care and understanding for each other. As a member of the Altagram Group, you can expect to work in an exciting environment filled with passionate people who share your devotion for detail and love for games. We bring together the top talents from different levels of experience - from budding beginners, all the way up to professionals.

At Altagram everyone is celebrated for their unique backgrounds, life experiences and mindsets. We value personal growth and strive for an equal opportunity workplace that welcomes every individual. We strongly believe that when we create space for everyone's story - from wherever it originates - we will thrive as a result of this collective knowledge! Together our different perspectives will empower us on a journey towards innovation in our industry, setting new standards along the way.

Join us today so that your voice may help shape tomorrow!

SOME OF OUR BENEFITS

• Feel free to work remotely up to 90 days per year – from wherever you like. We trust you to find the best environment to stay productive and balanced.
• We support a harmonious work-life balance. After your first year with us, you’ll receive additional leave entitlements that continue to grow each year because we believe in rewarding long-term commitment.
• At Altagram, regular feedback is a key part of our culture. We believe in transparent communication and continuous development. Every year, all employees benefit from both a performance and salary review. To recognize individual contributions, we also offer a performance-related bonus.
• To make your commute easier, all Berlin-based team members also benefit from a subsidy for the BVG public transport ticket.
• Enjoy the warm seasons in our beautiful office garden, which truly comes to life in spring and summer. Whether you're taking your meeting outdoors, working from your laptop in the sun, or enjoying your lunch surrounded by greenery, there’s always a space to recharge. Our popular barbecues and lively gatherings with clients and partners bring the team together and keep our community spirit strong.
• In our kitchen you will always find snacks or a variety of drinks. Grab a cold beer after work and end the day with a chat with your teammates.
• Need a quick reset during the day? Head to our gaming room to play darts or fire up one of the consoles. Choose from a curated library of games and challenge your teammates – fun and friendly competition included.
• We also welcome your furry companions to the office! Embrace the paw-sitive vibes as pets bring joy and a calming energy to our workplace.

##### About us

Altagram is a global multilingual game localization and audio production agency. The company was founded in 2013 by Marie Amigues and is headquartered in Berlin, with additional offices in Montréal and Seoul.

Our team of experienced professionals offers a wide range of services, from localization, voice-over recording, quality assurance to culturalization. We provide customized solutions to meet our clients' needs in over 65 languages, working with some of the biggest names in the gaming industry.