Manager, Implementation

Barracuda is seeking a dynamic and strategic Manager of Professional Services & Onboarding to join its global Customer Success organization. This role focuses on ensuring customers quickly realize value from Barracuda's cybersecurity solutions. The manager will oversee daily operations, ensuring projects are completed within scope, and will lead, mentor, and develop a team of Onboarding and Services delivery specialists. The ideal candidate will have proven experience in customer onboarding and post-sales implementation, contributing to improved onboarding frameworks and customer success rates.

Must Have

• Lead, mentor, and develop a team of Implementation Specialists.
• Oversee daily operations to ensure projects are delivered on time and within scope.
• Monitor and audit team performance, providing feedback and coaching.
• Partner cross-functionally to improve onboarding frameworks and documentation.
• Drive accountability for process adherence and support new tool adoption.
• Collaborate with leadership to identify process gaps, define KPIs, and lead initiatives.
• 5-7 years of experience (bachelor's) or 3-5 years (master's) in computer science, business management, engineering, or equivalent.
• 2+ years of management experience.
• Demonstrated success in reducing time-to-value and improving customer outcomes.
• Flexibility in work schedule to support global time zones (North America, APAC, EMEA).
• Strong customer focus with excellent written and verbal communication skills.
• Exceptional leadership and team building skills with a passion for mentoring.

Perks & Benefits

• A team where you can voice your opinion and make an impact.
• Internal mobility opportunities for cross-training and career advancement.

Description

Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use.

Envision yourself at Barracuda:

We are seeking a dynamic and strategic Manager of Professional Services & Onboarding within our global Customer Success organization. This role will be responsible for ensuring customers realize value quickly and consistently, overseeing daily operations to ensure projects are completed within scope, and to support leadership projects. The ideal candidate will bring experience in customer onboarding and post-sales implementation, with proven experience to lead, mentor and develop a team of Onboarding and Services delivery specialists.

What you’ll be working on:

• Lead, mentor, and develop a team of Implementation Specialists, overseeing their daily operations to ensure projects are delivered on time, within scope, and to predefined quality standards
• Monitor and Audit team performance, providing ongoing feedback and coaching to maintain delivery consistency and standards
• Partner cross-functionally with internal stakeholders to improve onboarding frameworks and documentation
• Drive accountability for process adherence while supporting the adoption of new tools, workflows, and delivery models
• Collaborate with leadership to identify process gaps, define and track KPIS, and lead initiatives to support time-to-value and success rates

What you bring to the role:

• 5-7 years of experience with bachelor's or 3-5 years of experience with master's in industry areas such as, computer science, business management, engineering, or equivalent field, with 2+ years of management experience
• Demonstrated success in reducing time-to-value and improving customer outcomes across diverse customer segments
• Flexibility in work schedule, supporting global time zones across North America, APAC, and EMEA
• Strong customer focus, with excellent written and verbal communication skills
• Exceptional leadership and team building skills with a passion for mentoring and talent development

What you’ll get from us:

A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda.