Technical Support Specialist - Thai Speaker

6 Months ago • 1-2 Years • Marketing

Job Details

Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

About us

We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform. We’ve unlocked unicorn status following our Series D round We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca Cola, Nike, L’Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, Avon, CNN, and the list goes on.
Having recently unlocked unicorn status, Insider was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world, to achieve $200M USD in CARR (Committed Annual Recurring Revenue). Insider was named a leader in the The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in The Top 1% of all software companies worldwide in G2’s 2024 Software Awards, and named in The Top 10 Best Software Products with the most #1 rankings alongside other software legends like Google, Zoom, and Monday.com. According to G2’s Spring’24 reports. Insider is also the #1 G2 Leader in 6+ categories, including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and eCommerce Personalization.

When our team founded Insider, they not only sought to create a product company, but to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives like 100projects shecodes, sheleads and shemarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers. 

Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading.

First things first: What is this role about?

We’re underdogs who believe in the power of actions more than anything else. And as a customer-first company, we always walk the extra mile. So we asked our team of Technical Support Specialists (TSS) to tell us what their day-to-day is really like and, in a nutshell, this is what they told us.

Role Description

As a Technical Support Specialist, you will play a crucial role in the Partner Success Team that owns support processes with our partners using our products and services. To be successful in this role you should be an excellent communicator who also has solid problem-solving skills.         

Your primary responsibility will be to support seamless experiences to our partners. Your day-to-day responsibilities will include troubleshooting technical issues, finding resolutions for partner requests, reviewing partner queries and finding creative solutions that streamline their requirements, and leveraging your knowledge to help partners get over technical struggles while expanding to the Insider platform. You will also contribute to building innovative products by advocating for partners by taking their feedback and sharing it with the Product team to improve processes and product offerings. Another important duty of yours will be meeting important SLAs like response time and the lead time for issue resolutions.

What we expect from you.

    • A university degree in Business, Marketing, Engineering, or related fields
    • 1-2 year experience supporting a technical product, ideally in SaaS, or experience in MIS or Software Development teams
    • Strong communication skills in writing (English)
    • High sense of responsibility and accountability
    • Ability to provide timely responses and follow up systematically
    • To be a natural problem solver with a positive attitude and love for helping others succeed
    • Good debugging/troubleshooting skills
    • Knowledge of HTML, CSS or other programming languages is a plus

Hold on! Life’s a two-way road! Here’s what you’ll enjoy while spending time with us (perks, anyone?)

    • Mens sana in corpore sano! You’ll enjoy delicious and healthy lunches, dinners and afternoon snacks. Plus coffee and tea handy!
    • We offer many hard and soft skills training to help you improve and challenge yourself. You’ll have access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge.
    • You’ll have space to share your skills through training sessions and workshops if you wish. Sharing is caring!
    • We’ll provide you with a paid Spotify account subscription, so you can cozy up in your headsets cocoon whenever you want
    • You’ll have a chance to work in an international, diverse and inclusive environment
    • You’ll be part of an industry that’s shaping the future of customer experiences. Still not sure? Just ask Google.
We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

Please follow Insider on LinkedIn, Instagram, Youtube, and Medium!

Similar Jobs

Canva - Engineering Manager - (Python/Javascript) - Internal Apps

Canva

Brisbane, Queensland, Australia (Remote)
2 Weeks ago
Canva - Senior Frontend Engineer - Ecosystem Experiences

Canva

Sydney, New South Wales, Australia (Remote)
4 Weeks ago
Onward Search - UX/UI Designer

Onward Search

Maryland City, Maryland, United States (Remote)
1 Week ago
Nagarro - Senior Staff Engineer, Java Fullstack

Nagarro

Jacksonville, Florida, United States (On-Site)
6 Months ago
Dentsu - Senior Developer

Dentsu

Bengaluru, Karnataka, India (On-Site)
7 Months ago
Google - Industry Manager, Retail

Google

Johannesburg, Gauteng, South Africa (On-Site)
1 Week ago
Assystems - Cost controller senior H/F

Assystems

Pierrelatte, Auvergne-Rhône-Alpes, France (On-Site)
5 Months ago
PwC - Consultant(e) Junior Advisory

PwC

Conakry, Conakry, Guinea (On-Site)
6 Months ago
Rebellion - Influencer Marketing Sales Manager

Rebellion

(Remote)
2 Weeks ago
Fliff  Inc  - User Acquisition Manager

Fliff Inc

Austin, Texas, United States (On-Site)
9 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Milk Visual Effects - Mid/Senior Compositor

Milk Visual Effects

(On-Site)
4 Months ago
Warner Bros Games - Senior Software Engineer - Global Media Engine - Player

Warner Bros Games

Bengaluru, Karnataka, India (Hybrid)
4 Weeks ago
MathWorks - Japanese Localization Specialist

MathWorks

Tokyo, Japan (Hybrid)
8 Months ago
WebFX - Jr. Web Developer

WebFX

Harrisburg, Pennsylvania, United States (On-Site)
6 Months ago
N-iX - Senior React Engineer

N-iX

Poland (Hybrid)
1 Week ago
Google - Developer Relations Engineer, AI Developer, Cloud AI

Google

Sunnyvale, California, United States (On-Site)
6 Days ago
IGG - Senior Game Economy Designer

IGG

Vancouver, British Columbia, Canada (On-Site)
1 Month ago
PwC - Director, Strategy& Consulting - Private Equity and Pensions

PwC

Toronto, Ontario, Canada (On-Site)
6 Months ago
Google - Software Engineer, Cloud Console Platform, Front End

Google

New York, New York, United States (On-Site)
6 Days ago
Patreon - Frontend Engineer, Platform

Patreon

New York, New York, United States (Hybrid)
4 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in Bangkok, Bangkok, Thailand

Netflix - Photo & AV Studio Coordinator

Netflix

Bangkok, Bangkok, Thailand (On-Site)
1 Week ago
PwC - Legal Associate

PwC

Bangkok, Bangkok, Thailand (On-Site)
6 Months ago
PwC - Implementation Consultant - contractor

PwC

Bangkok, Bangkok, Thailand (On-Site)
6 Months ago
Bondex - 3D Stylized Environment Artist

Bondex

Thailand (Remote)
8 Months ago
ByteDance - Senior Payroll Analyst - Thailand

ByteDance

Bangkok, Bangkok, Thailand (On-Site)
4 Weeks ago
Tencent - Tencent Cloud - Senior Channel/Strategic Sales Executive (Emerging Markets)

Tencent

Bangkok, Bangkok, Thailand (On-Site)
4 Months ago
Netflix - Content Manager, Local Originals - Thailand

Netflix

Bangkok, Bangkok, Thailand (On-Site)
1 Week ago
Arkavis - Game Developer

Arkavis

Bangkok, Bangkok, Thailand (On-Site)
9 Months ago
ByteDance - Music Partnerships Manager - SoundOn

ByteDance

Bangkok, Bangkok, Thailand (On-Site)
4 Months ago
Salesforce - Prime Named Account Executive, Mulesoft - Thailand

Salesforce

Bangkok, Bangkok, Thailand (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Marketing Jobs

KBG Blockchain Game Studios - Marketing Manager

KBG Blockchain Game Studios

Ho Chi Minh City, Vietnam (On-Site)
4 Weeks ago
Netflix - Marketing Manager - Nordics

Netflix

Stockholm, Stockholm County, Sweden (On-Site)
5 Months ago
Team Liquid - Marketing Manager, Indonesia

Team Liquid

Jakarta, Jakarta, Indonesia (On-Site)
1 Month ago
ByteDance - Lark APAC Integrated Marketing Intern

ByteDance

Singapore (On-Site)
1 Week ago
Netflix - Retail Specialist, Consumer Products - Italy

Netflix

Rome, Lazio, Italy (On-Site)
3 Months ago
PwC - Advokát/koncipient/ka do týmu daňových litigací

PwC

Prague, Prague, Czechia (On-Site)
6 Months ago
Corsair - Elgato Partnerships Specialist, Korea

Corsair

Chhattisgarh, India (On-Site)
1 Month ago
Assystems - Ingénieur CAO  H/F

Assystems

Courbevoie, Île-de-France, France (Hybrid)
5 Months ago
The Walt Disney Company - Senior Manager, DET Marketing Analytics & Reporting

The Walt Disney Company

Santa Monica, California, United States (On-Site)
1 Month ago
Assystems - PMO - Ingénieur Gestion de Projets H/F

Assystems

Bourges, Centre-Val De Loire, France (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

About The Company

New York, New York, United States (Remote)

İstanbul, İstanbul, Türkiye (Remote)

Jakarta, Jakarta, Indonesia (On-Site)

İstanbul, İstanbul, Türkiye (On-Site)

İstanbul, İstanbul, Türkiye (On-Site)

United States (On-Site)

Taipei City, Taiwan (Hybrid)

İstanbul, İstanbul, Türkiye (Remote)

İstanbul, İstanbul, Türkiye (Remote)

View All Jobs

Get notified when new jobs are added by USE Insider

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug