Information Technology Support Specialist

2 Months ago • 1-3 Years

Customer Service

Job Description

This position is for an Information Technology Support Specialist with 1 to 3 years of experience, offering exposure to an enterprise-computing environment. The ideal candidate possesses strong technical troubleshooting skills and excellent written and oral communication abilities. Responsibilities include resolving most customer technical issues, handling escalated problems from other IT team members, and supporting new decisions and specialty departments. The role involves installation and support of Apple and PC hardware/software, responding to user inquiries via calls and emails regarding workstation performance, and performing on-site analysis and resolution of hardware and software problems, including remote repairs. Adherence to helpdesk request logging, reporting, and monitoring procedures is crucial to ensure high user satisfaction through timely follow-up, strong technical skills, and effective customer communication. Familiarity with Microsoft Active Directory, Exchange, Office 365 Administration, and Mobile Device Management (MDM) is required. The specialist will resolve complex issues, potentially with assistance from Senior IT staff, understand IT networking, and follow instructions for on-site changes. Support for other technical equipment for staff will also be provided.

Good To Have:

Understand IT Networking
Support other technical equipment

Must Have:

1-3 years of experience
Good technical troubleshooting skills
Excellent communication skills
Support Apple and PC hardware/software
Resolve customer technical issues
Handle escalated issues
Familiar with Active Directory
Familiar with Exchange/Office 365
Familiar with MDM

Add these skills to join the top 1% applicants for this job

communication

problem-solving

game-texts

networking

This is a position for someone with 1 to 3 years of experience with a chance to be exposed to an enterprise-computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.

Description:

Able to resolve most customer technical issues
Able to deal with escalated issues from other IT Team members
Support new decisions and specialty departments as needed
Provide installation and support of Apple and some PC hardware and software (including peripheral devices such as printers and USB devices)
Be able to receive and respond to incoming calls, and/or e-mails regarding workstation and peripheral performance and use requests
Perform on-site analyze, diagnosis, and resolution of workstation and peripheral problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including remote repair
Adhere to procedures for logging, reporting and monitoring helpdesk requests. Must create a high level of user satisfaction through accurate timely follow up, strong technical skills, good customer communication and relationship building
Familiar with Microsoft Active Directory
Familiar with Microsoft Exchange and Office 365 Administration
Familiar with MDM
Be able to resolve, or work with Senior IT staff to identify and resolve more complex issues
Understand IT Networking, and can follow instructions for on-site changes as needed
Provide support to staff for other technical equipment as needed