Information Technology Support Specialist

2 Months ago • 1-3 Years
Customer Service

Job Description

This position is for an Information Technology Support Specialist with 1 to 3 years of experience, offering exposure to an enterprise-computing environment. The ideal candidate possesses strong technical troubleshooting skills and excellent written and oral communication abilities. Responsibilities include resolving most customer technical issues, handling escalated problems from other IT team members, and supporting new decisions and specialty departments. The role involves installation and support of Apple and PC hardware/software, responding to user inquiries via calls and emails regarding workstation performance, and performing on-site analysis and resolution of hardware and software problems, including remote repairs. Adherence to helpdesk request logging, reporting, and monitoring procedures is crucial to ensure high user satisfaction through timely follow-up, strong technical skills, and effective customer communication. Familiarity with Microsoft Active Directory, Exchange, Office 365 Administration, and Mobile Device Management (MDM) is required. The specialist will resolve complex issues, potentially with assistance from Senior IT staff, understand IT networking, and follow instructions for on-site changes. Support for other technical equipment for staff will also be provided.
Good To Have:
  • Understand IT Networking
  • Support other technical equipment
Must Have:
  • 1-3 years of experience
  • Good technical troubleshooting skills
  • Excellent communication skills
  • Support Apple and PC hardware/software
  • Resolve customer technical issues
  • Handle escalated issues
  • Familiar with Active Directory
  • Familiar with Exchange/Office 365
  • Familiar with MDM

Add these skills to join the top 1% applicants for this job

communication
problem-solving
game-texts
networking

This is a position for someone with 1 to 3 years of experience with a chance to be exposed to an enterprise-computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.

Description:

  • Able to resolve most customer technical issues

  • Able to deal with escalated issues from other IT Team members

  • Support new decisions and specialty departments as needed

  • Provide installation and support of Apple and some PC hardware and software (including peripheral devices such as printers and USB devices)

  • Be able to receive and respond to incoming calls, and/or e-mails regarding workstation and peripheral performance and use requests

  • Perform on-site analyze, diagnosis, and resolution of workstation and peripheral problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including remote repair

  • Adhere to procedures for logging, reporting and monitoring helpdesk requests. Must create a high level of user satisfaction through accurate timely follow up, strong technical skills, good customer communication and relationship building

  • Familiar with Microsoft Active Directory

  • Familiar with Microsoft Exchange and Office 365 Administration

  • Familiar with MDM

  • Be able to resolve, or work with Senior IT staff to identify and resolve more complex issues

  • Understand IT Networking, and can follow instructions for on-site changes as needed

  • Provide support to staff for other technical equipment as needed

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