Client Success Associate
Job Summary
Job Description
The Client Success Associate will be responsible for building and maintaining strong post-sale customer satisfaction, acting as the day-to-day lead on assigned accounts, and ensuring the timely and successful delivery of solutions according to customer needs and objectives. This role requires excellent organizational and communication skills, with the ability to manage multiple priorities and excel in a deadline-driven environment. Responsibilities include building client relationships, supporting overall client satisfaction, partnering with Sales, managing day-to-day partnerships, collaborating with internal teams, supporting client communications, ensuring the successful delivery of solutions, and demonstrating understanding of revenue delivery.
Must have:
- Build and maintain client relationships, including onsite presence.
- Provide highest caliber customer-service experience to support satisfaction.
- Manage day-to-day partnership and collaboration with all departments.
- Ensure timely and successful delivery of solutions.
- 1-2 years of experience in Account Management or Client Service.
Good to have:
- Experience in pharmaceutical/HCP advertising, or healthcare.
- Familiarity with HCP-based clients including MLR process.
- Understanding of digital advertising.
- Ability to thrive in a fast-paced, collaborative environment.
4 skills required
Job Details
Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers.
WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.
Job Summary:
Medscape, a division of WebMD, is the leading online destination for physicians and healthcare professionals worldwide. Medscape develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers.
We’re looking for an experienced and motivated client services professional to join our Client Success Organization. You will be responsible for building and maintaining strong post-sale/execution customer satisfaction, acting as the day-to-day lead on assigned accounts, and ensuring the timely and successful delivery of our solutions according to customer needs and objectives. This job is for you if you are an extremely organized individual, have the ability to manage multiple priorities, excel in a deadline-driven environment, and have strong communication skills with the ability to pivot.
Responsibilities:
- Build and maintain strong client relationships, including onsite presence as needed
- Support overall client satisfaction by providing the highest caliber customer-service experience
- Partner with Sales to help meet client and internal goals and improve overall business performance
- Manage day-to-day partnership and collaboration with all departments from sale to execution and launch
- Collaborate with internal teams including Project Managers throughout the development lifecycle to ensure overall project health, including asset review, internal kick off meetings, Client reviews, quality checks, etc.
- Support regular client-facing communications and adhering to client communication standards by preparing and distributing kick off materials, client status reports, contact reports, MLR meetings and follow ups, etc.
- Ensure the timely and successful delivery of Medscape solutions in collaboration with customer needs and objectives
- Learn and exhibit a thorough understanding of Medscape process to achieve optimum efficiency and speed to market
- Demonstrate comprehensive understanding of revenue delivery and supporting overall team revenue goals
- Client travel as required
Requirements:
- Bachelor’s degree preferred or will consider related experience.
- Minimum of 1-2 years of experience with a combination of digital, agency and healthcare experience.
- Minimum of 1-2 years of experience in Account Management or Client Service
Preferred Qualifications:
- Experience in pharmaceutical/HCP advertising, or healthcare, or medical/legal/regulatory review process strongly desired; equivalent experience in a highly regulated industry may substitute
- Familiarity with HCP-based clients including MLR process
- Understanding of digital advertising
- Ability to thrive in a fast-paced, collaborative environment
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About The Company
The WebMD Health Network includes WebMD, Medscape, MedicineNet, eMedicine, RxList, WebMDRx, Medscape Education, Frontline Medical Communications, MedSims, MediQuality, QxMD, Vitals.com, Jobson Healthcare, and WebMD Magazine. WebMD and our network of sites and mobile applications for consumers help them take an active role in managing their own health and wellness. Medscape and our network of sites and mobile applications for healthcare professionals help them improve their clinical knowledge and practice of medicine. In addition, WebMD Health Services provides customizable health and wellness solutions for employers and health plans that help them improve the health of their employee and plan participant populations.
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