Technical Success Manager

COMPANY OVERVIEW

Domo's AI and Data Products Platform lets people channel AI and data into innovative uses that deliver a measurable impact. Anyone can use Domo to prepare, analyze, visualize, automate, and build data products that are amplified by AI.

POSITION SUMMARY

The Technical Success Manager (TSM) is a hybrid role that combines technical expertise with strategic customer engagement. Partnering with Sales and Client Services teams, the Technical Success Manager leads long-term technical adoption of the Domo platform. This role requires hands-on experience with data, deep product knowledge, and the ability to design scalable, innovative solutions that help customers realize maximum value. Ideal candidates thrive in fast-paced environments and excel at solving complex business challenges through technical strategy.  

KEY RESPONSIBILITIES  

• Lead and guide customers through the technical aspects of adopting and expanding their use of the Domo platform over time;
• Collaborate with Sales and CS teams to align on customer strategy, ensure smooth handoffs, and support strategic initiatives;
• Design and implement scalable and innovative solutions that address customers' business and data challenges;
• Work directly with customer data and systems to configure, troubleshoot, and optimize Domo implementations;
• Build strong relationships with customers by providing ongoing technical guidance, sharing best practices, and identifying opportunities for deeper platform usage;
• Help educate customers on Domo’s capabilities, ensuring they are empowered to leverage the platform effectively;
• Tackle complex customer problems with creativity and a deep understanding of both business context and technical tools. 

JOB REQUIREMENTS 

• 3+ years of experience in a technical, data-focused role (e.g., Solutions Consultant, Data Analyst, BI Developer, Technical Account Manager, or similar);
• Proven experience working directly with customers in a technical or strategic advisory capacity;
• Experience supporting or partnering with Sales, Customer Success, or Pre-Sales teams;
• Strong understanding of data modeling, ETL/ELT processes, and business intelligence concepts;
• Hands-on experience with SQL; additional scripting or data transformation tools (Python, R, etc.) is a plus;
• Familiarity with cloud data platforms (e.g., Snowflake, Redshift, BigQuery) and data integration patterns;
• Experience designing scalable technical solutions for enterprise environments;
• Working knowledge of APIs, data connectors, and system integrations;
• Excellent communication skills with the ability to explain complex technical concepts to both technical and non-technical audiences;
• Strong presentation skills, particularly in customer-facing settings;
• Ability to manage multiple priorities and work cross-functionally in a fast-paced environment;
• Customer-first mentality with a passion for helping customers succeed through technology;
• Strategic thinker with a problem-solving orientation and a proactive, ownership-driven mindset;
• Ability to thrive in ambiguity and adapt to evolving customer and business needs;
• Bachelor’s degree in a technical or analytical field (e.g., Computer Science, Engineering, Information Systems, or similar) or equivalent practical experience. 

BENEFITS: https://www.domo.com/company/careers/culture 

Domo is an equal opportunity employer.

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